Customer Experience

5 days ago

Markham, Ontario, Canada Clutch Technologies Full time

Ready to join one of Canada's fastest-growing companies (Deloitte's Enterprise Leaders List 2024 – Rank #3) as a Customer Experience & Vehicle Intake Coordinator in Markham, On? Apply now.

  • Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.
  • OMVIC License : We will assist you in obtaining the necessary certification to advance your career and increase your earning potential
  • Full Benefits Package — Comprehensive health and dental coverage to keep you and your family protected from day 1.
  • Work-Life Balance — Generous paid time-off program that lets you recharge.
  • Cutting-Edge Production Facility and Equipment
  • Perks — Enjoy free snacks, beverages and access to the employee amenities in our new facility.

About the Role:

Clutch is looking for a Customer Experience & Vehicle Intake Coordinator to be the face of our company Since our entire car-buying process is online, you'll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience. If you're excited about shaking up the industry and want to be part of a company changing the car-buying game, you'll love working with us

What You'll Do

  • Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you'll pretty much be a real-life Santa Claus on a daily basis
  • A major part of this job is having exceptional customer service skills, where you'll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
  • Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and visual aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
  • You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
  • You'll also be a team player by assisting other team members with various tasks as necessary.

Here's what you have:

  • Education: High school diploma or equivalent.
  • License: Minimum of a G2 Driver's License (valid in Ontario).
  • Driving Record: Clean driver's abstract with no major infractions.
  • Background Check: Clean criminal background check.
  • Work Authorization: Legally authorized to work in Canada.
  • Availability: Minimum of 40 hours per week, with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule.

It'd be great if you have:

  • Valid OMVIC License: Don't have one yet? No problem We'll help you obtain your OMVIC license as one of the perks of working with us.
  • A passion for cars and the automotive industry
  • Experience with warranty products so that you can answer any question that arise during the process
  • Fluent in either Mandarin or Cantonese

More about us:

We're Clutch – the 100% online auto retailer for buying and selling used cars ). Our goal is to make the experience of buying and selling cars simple and convenient.

Our culture is focused on a simple idea – we work to give our customers the best DEAL:

Deliver awesome experiences to our customers and our community.

Embrace the hard stuff and use it as an opportunity to continuously improve our ability to deliver value.

Assist our teammates and customers when they're in need.

Lead from the front and take ownership to deliver amazing experiences to our customers and community.

If you're interested in helping us revolutionize the industry and expand across Canada, apply today.

  • Customer Experience

    5 days ago

    Markham, Ontario, Canada Clutch Technologies Inc. Full time

    Ready to join one of Canada's fastest-growing companies (Deloitte's Enterprise Leaders List 2024 – Rank #3) as a Customer Experience & Vehicle Intake Coordinator in Markham, On? Apply now.Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.OMVIC License : We will assist you in obtaining the necessary certification to advance...

  • Customer Experience

    5 days ago

    Markham, Ontario, Canada Clutch Full time

    Ready to join one of Canada's fastest-growing companies (Deloitte's Enterprise Leaders List 2024 – Rank #3) as aCustomer Experience & Vehicle Intake Coordinatorin Markham, On? Apply now.Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.OMVIC License : We will assist you in obtaining the necessary certification to advance your...

  • Director, Customer Experience

    5 days ago

    Markham, Ontario, Canada Enercare Inc. Full time

    **Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer's homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...

  • Customer Experience Specialist

    2 weeks ago

    Markham, Ontario, Canada Max Advanced Brakes Full time

    Max Advanced Brakes is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers.We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer education,...

  • Customer Experience Associate

    8 hours ago

    Markham, Ontario, Canada TD Securities Full time

    Work Location:North York, Ontario, Canada*Hours:*15*Line Of Business:*Personal & Commercial Banking*Pay Details:*$ $28.33 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices...

  • Customer Experience Associate

    20 hours ago

    Markham, Ontario, Canada TD Securities Full time

    Work Location:North York, Ontario, Canada*Hours:*15*Line Of Business:*Personal & Commercial Banking*Pay Details:*$ $28.33 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices...

  • Customer Experience Specialist

    2 weeks ago

    Markham, Ontario, Canada Snap-on Full time

    Position SummaryWho We AreSince 2007, Dealer-FX has transformed how automotive retailers manage their service operations and interact with consumers. Through advanced data integrations and mobile technology, Dealer-FX streamlines processes and communication for automotive service departments while delivering convenience, transparency, and trust to consumers....

  • Customer Experience Specialist

    2 weeks ago

    Markham, Ontario, Canada Dealer-FX Group Full time

    Position SummaryWho We AreSince 2007, Dealer-FX has transformed how automotive retailers manage their service operations and interact with consumers. Through advanced data integrations and mobile technology, Dealer-FX streamlines processes and communication for automotive service departments while delivering convenience, transparency, and trust to consumers....

  • Customer Experience Specialist

    9 hours ago

    Markham, Ontario, Canada Dealer-FX Full time

    Who We AreSince 2007, Dealer-FX has transformed how automotive retailers manage their service operations and interact with consumers. Through advanced data integrations and mobile technology, Dealer-FX streamlines processes and communication for automotive service departments while delivering convenience, transparency, and trust to consumers. Dealer-FX is a...

  • Customer Experience Associate

    2 weeks ago

    Markham, Ontario, Canada Scotiabank Full time

    Requisition ID: 244882Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About The RoleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our Customer...