Senior Consultant, Enterprise Gating – Technology Operational Risk

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

As the Senior Consultant, Enterprise Gating – Technology Operational Risk, you will play a pivotal role in the continuous improvement and evolution of operational quality and reliability at CIBC. You will manage individual operational risk (Gating) assessments, contribute to standards development and problem analysis, and adapt assessment processes based on ongoing operations and risk analysis. Data analysis and reporting are also central to this position. You will support the development and continuous improvement of standards, processes, and application/infrastructure release quality.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview 

How you'll succeed

• Quality Review: Review application and infrastructure work packages to ensure they meet CIBC's quality standards and are ready for operational environments (including vendor-managed environments). Manage Gating email requests, schedule reviews, and align them with release milestones and implementation timelines. Support Internal Audit requirements and provide Portfolio and Executive Scorecard reporting. Develop documentation to support Gating processes and operational procedures. Support process development and linkages to other operational processes (incident, change, problem), providing metrics and reporting. Support tool automation, testing, and validation for the Gating Document Repository and integrations with other key processes.
• Standards Adherence: Ensure applications are operationally complete and can be effectively run and operated. Conduct and report on assigned Operational Risk Reviews weekly, chair Gate Reviews, and ensure Operations are represented in design and approval processes. Create and review Unified Triage submissions to assess Gating requirements for projects and releases.
• Change Assessment: Review environment changes to minimize impact, identify risks, and assess interactions with existing services. Gather and analyze data; compile and validate ad hoc and scheduled reports for management and executive requests.
• Operational Support: Collaborate with operations teams to track changes, incidents, problems, and ensure appropriate QA/QC actions are taken. Generate Executive Dashboards and detailed Gating decks (including risk mitigations) within committed timelines for technology executive review. Act as Single Point of Contact (SPOC) for operational risk assessments and provide process training to CIBC groups.
• Collaboration: Work proactively with Portfolio Leads and service providers through all phases of the application development lifecycle, from design to operational release.

Who you are

• You can demonstrate 5-8 years of experience with databases, infrastructure build/operation, application development/architecture, and application reliability/testing. Working knowledge of web and integration technologies; solid knowledge of at least one major computing environment (OS/390, AS/400, UNIX, Linux, Non-Stop/Tandem, Microsoft, Cloud, Open Shift). Experience with databases, infrastructure build/operation, application development/architecture, and application reliability/testing. Understanding of ITIL (Incident, Problem, Change, and Release Management) and operational process stewardship. It's an asset if you are familiar with industry standards such as ITIL, COBIT, and ISO.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 19th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Application Development, Database Management Systems (DBMS), Emerging Technologies, Project Management Technology, Technical Consulting, Technical Leadership, User Requirements, Work Collaboratively

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