Account Manager

2 weeks ago

Toronto, Ontario, Canada Apollo Health And Beauty Care Full time

Benefits:
  • Gym Access
  • Dental insurance
  • Health insurance


We're Hiring

The Account Manager is responsible for demonstrating ownership and accountability for the overall management of specific dedicated sale account(s).  This includes managing all projects (new product launches, product discontinuations and formula and/or packaging transitions, as well as internal liabilities), optimizing inventory levels (at the account and internally at Apollo) and delivering an exceptional level of customer service to the client(s). As the Account Manager, you will also liaise with the sales department and provide support and guidance where needed.

JOB RESPONSIBILITIES
  • Manage and optimize client-owned inventory in collaboration with the Planning and Production departments by creating, reviewing, and updating forecasts, and communicating updates with customers.
  • Suggest new items for presentation and market introduction based on individual account needs.
  • Manage sample requests as needed, with support from the Sales and Marketing Coordinator.
  • Liaise between specific clients and internal Apollo staff as required.
  • Address, respond to, and follow up on client inquiries related to all aspects of the product lifecycle.
  • Problem solves client issues and cover off portfolios of other Account Managers during vacations or absences, as initiated by the VP of Sales.
  • Travel may be required.
  • Address, respond to, and follow up on client inquiries regarding pre-development, first runs, artwork/sample status, and shipments, ensuring timely communication with the Sales team.
  • Maximize sales of current SKUs and ensure in-stock levels are maintained at optimal levels at all times.
  • Manage department liabilities for all finished goods and components by developing strategies to minimize excess inventory and rejuvenate slow-moving products.
  • Research and accurately communicate category retail bid renewals to internal staff to ensure proper preparation.
  • Explore cross-selling opportunities within existing formulations and packaging.
  • Log data and perform transactions within the company's ERP system.
  • Manage CRF and NIF requirements within the department.
  • Maintain customer sales and information portals.
  • Review production and shipment statuses of designated account portfolios to ensure continuity of supply.
  • Liaise with appropriate departments to mitigate risk of penalties or fees resulting from product short shipments.
  • Attend weekly department meetings to stay informed on priorities and risk management.
  • Report any escalated issues or concerns to the VP of Sales for immediate action.
  • Perform other duties as assigned.
JOB REQUIREMENTS
  • 5-10 years of experience in account management, ideally working with national retailers.
  • Post-secondary education (college diploma or university degree) in a related field is preferred.
  • Familiarity with the retail landscape, including vendor portals and national retailer processes.
  • Extensive experience in client management within the beauty and CPG industries is required.
  • Analytical mindset with advanced proficiency in Microsoft Excel and overall Microsoft Office Suite; experience with ERP systems such as Syspro, and platforms like Qualio.
  • Proven ability to coordinate multiple moving parts such as sample requests, production timelines, inventory forecasting, and cross-functional communications.
  • Excellent verbal and written communication skills in English; Spanish language proficiency is considered an asset.
  • Detail-oriented and highly organized, with a strong ability to manage timelines, reporting, client portals, and regular follow-ups.
  • Strong problem-solving abilities and a proactive, solution-focused attitude.
  • Exceptional relationship management skills, with a client-first mindset and ability to engage at multiple stakeholder levels.
  • Solid financial acumen with demonstrated experience managing budgets, sales forecasting, and analyzing performance metrics.
  • Experience working in global markets and collaborating with international partners or clients.
  • Strong project management skills with the ability to lead projects from concept through to delivery.
  • Knowledge of regulatory and compliance standards relevant to the consumer-packaged goods (CPG) and beauty industries.
  • Previous experience working in contract manufacturing and navigating supply chain processes is highly preferred.
Apollo Health & Beauty Care Ltd. will ensure accommodations are available in consultation with candidates during all stages of the recruitment process. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties outlined in this job description may not be all-inclusive, and can be modified at any time if requested by management. Apollo is committed to providing accommodations for people with disabilities in all parts of the hiring process. Apollo will work with applicants to meet accommodation needs that are made known in advance. We thank all applicants for their interest however only those meeting the minimum qualifications will be interviewed.

Vacancy Status: This posting represents an existing vacancy, and we are actively recruiting to fill this position.

  • Product Manager

    1 week ago

    Toronto, Ontario, Canada vaga para Product Manager Full time

    About LeagueFounded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League's platform to deliver...

  • Accounting Manager

    2 weeks ago

    Toronto, Ontario, Canada Sodales Solutions Full time

    Sodales Solutions Inc. is seeking an Accounting Manager (CPA, CGA) to oversee our company's accounting function, ensuring accurate financial reporting, compliance with regulations, and sound financial practices. A hands-on leader who can build and manage a team over time, analyze data, prepare reports, and advise on financial strategies to improve...

  • Accounting Manager

    2 weeks ago

    Toronto, Ontario, Canada The Mason Group - Strategic Search Partners Full time

    Our client, a Canadian NPO, is seeking aManager, Accountingto join their team on an initialsix-month contract. This role requires a highly capable accounting professional with a strong operational background who can step in and provide immediate support.The Manager, Accounting will be responsible for overseeing all aspects of the accounting function,...

  • Account Manager

    2 days ago

    Toronto, Ontario, Canada Dow Jones & Company Full time

    Job Description:About the Team:B2B and Operations provides services, solutions and support to a wide range of customers including financial institutions, corporations, universities, government agencies, executives and business professionals.About the Role:The role of the Account Manager is to manage a book of business and prospect for new business. This...

  • Accounting Manager

    1 week ago

    Toronto, Ontario, Canada Jule Full time

    Accounting Manager What it feels like to work at Jule:Jule has maintained its flat management structure and start-up culture, despite its steady growth in the industry for the past ten years. The Accounting Manager will be a part of a rapidly growing Accounting and Finance team with opportunities to collaborate with various department's including,...

  • Accounting Manager

    1 week ago

    Toronto, Ontario, Canada Headsource International Full time

    Job SummaryThe Accounting Manager is responsible for overseeing core accounting functions, with a focus on donation processing, financial reporting, and maintaining accurate financial records. Reporting to the Controller, this role ensures compliance with accounting standards, supports budgeting and audits, and provides leadership to the Donations...

  • Account Manager

    6 days ago

    Toronto, Ontario, Canada Katalyze AI Full time

    Job Title:Account Manager: Mid-Market ClientsLocation:Toronto, CanadaAbout Katalyze AIKatalyze AI is building the next-generation AI and Agentic AI platform for pharmaceutical, biotech, and advanced manufacturing companies (Chemicals, Batteries etc.,). Our technology helps leading organizations improve yield, quality, reliability, and regulatory readiness...

  • Accounting Manager

    2 weeks ago

    Toronto, Ontario, Canada Public Health Ontario Full time

    Location: Toronto-661 UniversityDepartment: Accounts PayableThis posting is to fill a current vacancy.The RoleTo provide strategic leadership and oversight to Accounting, Accounts Payable, Inventory Management and research support functions within Public Health Ontario (PHO), and manage the integrity of all financial and inventory information including...

  • Account Manager

    1 week ago

    Toronto, Ontario, Canada Impellam Full time

    Account Manager Impellam NA/Bartech Staffing's success in the Staffing & Services marketplace is driven by one thing - our employees. We have multiple permanent positions within ourgroup supporting fortune 500 companies throughout North America and Canada. Bartech can offer you great opportunities for advancement, personal and professional growth, and...

  • Account Manager

    2 weeks ago

    Toronto, Ontario, Canada Creative Clicks Full time

    Job description We are looking to hire an Account Manager to join our team We are looking for self-starters and go-getters with an entrepreneurial mindset who will thrive in a fast-paced and rewarding start-up environment. We offer a culture of inspiration, challenge and continuous learning. As an organization that values creativity, innovative thinking,...