Manager of System Administration

Join the YMCA Child Care Administrative TeamBe the Spark Join our professional and passionate team of early childhood educators and be the spark that ignites the potential in others.  Our culture is of paramount importance to us. We formally measure employee engagement annually to ensure our employees are having an excellent employment experience. Our current level of engagement is 80%, compared to some Canadian employer statistics of 69%.YMCA of Southwestern Ontario was founded in 1856 and has over 200 locations from Goderich to Point Pelee, and Windsor to Woodstock. We are one of the largest not-for-profit providers of licensed child care in Canada and have over 100 school age programs across our regions. We also offer settlement services to newcomers, employment programs, mental health support, and youth programs. YMCA of Southwestern Ontario operates two overnight camps, one in Point Pelee National Park, and one on Beausoleil Island in Muskoka. We also have 15 Health & Fitness branches across Southwestern Ontario.
Why The Y? 
At the Y, our people are central to delivering our mission. We are committed to the development of healthy communities and welcome people of all backgrounds, beliefs, and abilities.
We provide valuable training and development opportunities to help our team members grow professionally and personally.
We look for the following qualities in all of our employees and volunteers:

Demonstrates our Core Values; Caring, Honesty, Respect & Responsibility and Inclusivity
Fun, Enthusiastic & Friendly Individuals
Hardworking and Dependable
Positive Role Model
Team Player
Professionalism
Enjoy working in a Social Environment
Ability to effectively communicate with Employees & Members 

Employees and volunteers of YMCA of Southwestern Ontario are ambassadors for the Y both on and off the job. We rely on them to help share our mission and increase awareness of the positive impact the Y can have on the lives of people in their communities. Particularly how we are helping to create healthy children, healthy families, and healthy communities.
All employees and volunteers are required to provide a current satisfactory Criminal Record and may require a Vulnerable Sector Search as a condition of their employment. Police Record checks are reviewed on an individual basis, and the offense(s) - if any - is considered in the decision-making process in relation to the requirements of the position, therefore not eliminating all candidates with a record from being offered gainful employment.

Position: CES System Administration Manager
 
Location: Hybrid work arrangement combining remote work, in-person duties at the London Wortley office, and travelling to other YMCA locations for meetings and training sessions. 
Start Date:    February
Salary: $50,000 - $55,000 annually

As part of your total compensation:

Receive a complimentary YMCA personal membership to our Health & Fitness facilities, and discounts on YMCA child care and camp programs.
Access vacation entitlement in accordance with the employment standards regulations, and up to 12 paid personal days annually
Benefits package and Pension, applicable with position/contract length
Be part of a caring and supportive network of people to help each other succeed
Complimentary access to wellness and counseling services

In this role, you will:

Directly manage CES administrative team, including hiring support, supervision, coaching, scheduling, and performance management.
Serve as the primary administrator for the CES CSM, overseeing daily system operations, configuration, maintenance, and continuous system optimization
Supports operational and financial reporting
Delivers staff training, and acts as the technical liaison with internal teams, and third-party vendors
Lead the strategic use of data across the department, ensuring accuracy, consistency, and reliability to support operational goals and reporting.
Manage and optimize core system functionality, including user access and permissions, configurations, dashboards, reports, integrations, and system documentation.
Plan and execute system upgrades, releases, and new tool rollouts, while evaluating and implementing enhancement requests aligned with the department's digital roadmap to ensure smooth adoption and minimal disruption.
Respond to escalated customer service issues, including parent account concerns and coordination with specialty third parties, ensuring timely and appropriate resolution.
Be committed to diversity, equity, inclusion and building a sense of belonging
Embrace and exemplify the Y's core values

Education & Skills Qualifications:

Post-secondary education in Business, Commerce, Accounting, or a related field
Minimum 3 years in a management role
3–4 years of finance experience in budgeting, forecasting, financial, or business analysis preferred
5+ years of experience developing and maintaining data warehouses, preferably in a non-profit environment
Advanced Microsoft Excel skills and strong proficiency in Microsoft Office, email, and internet tools.
Familiarity with ERP systems (e.g., Microsoft Dynamics Great Plains) and accounting principles is an asset
Demonstrates exceptional system management, data governance and people leadership skills
Legally entitled to work in Canada

We thank all applicants for their interest; however only those selected for an interview will be contacted.
NOTE: The YMCA of Southwestern Ontario is committed to providing a barrier-free environment for all stakeholders including our members/participants, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.
Candidates, please be advised that our recruitment process incorporates AI technology for initial application screening. This assists us in efficiently assessing qualifications. Rest assured, our recruiters will additionally review resumes to ensure a fair and accurate assessment is completed.

---