CAC016: Cust Svc Spclst

Company:

FedEx Trade Networks Canada

Address:

13777 Commerce Pkwy, Suite 240 V6V 2X3 Richmond,British Columbia Canada

Scheduled Weekly Hours:

37.5

Worker Type:

Employee

Posting Start Date:

Posting Close Date:

Job Family:

FTN: Customer Service Support

Position Summary:

CUSTOMER SERVICE SUPPORT

• Serves as the main contact point for brokerage customers

• Reviews/qualifies paperwork for accuracy and completeness, and liaises with customers for any missing information

• Tracks shipments and processes documents for customs clearance efficiently to avoid storage charges

• Interacts with customer on status of shipments and resolves any issues that may arise. Arranges for delivery and pays fee as required.

• Provides technical support and information to customers, and redirects calls to supervisor when the scope of work exceeds basic brokerage knowledge

• Performs any other duties as advised by the Manager

• High School Diploma and minimum 2 years of college

• Minimum of 3 years of experience in Customer Service

• CCS designation is an asset

• Working knowledge of Microsoft Word, Excel, Outlook, AS 400 and office equipment (fax machine/ photocopiers/printers/scanners)

• Ability to fluently read, write and speak in French is considered a valuable asset and a competitive advantage

• Excellent communication skills both written & verbal and should be capable of interacting with a wide range of customers and brokers

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do "Absolutely, Positively Whatever It Takes" to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.
Thank you for your interest; however only those applicants selected for an interview will be contacted.

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