Food Handler
2 weeks ago
Program Overview – Food & Safety Services, Community Care
WoodGreen Food Program provides Meals on Wheels to seniors and adults with disabilities. The Common Grounds Café is a social enterprise that offers a unique blend of community engagement and quality service. Through serving fresh, affordable food and beverages, the café fosters an inclusive and welcoming environment for all while reinvesting profits into community support initiatives. The incumbent organizes the on-site dispatch logistics for volunteer drivers and runners to pick up food with their delivery routes. The Food Handler will also support the daily operation of the Café and work at the other dispatch sites and run the meal delivery routes as required.
What You Will Do
- Receives Meals on Wheels food from the supplier, ensuring all labels on each meal container are correct and informs vendor immediately if there are any problems detected on quantity, quality, and/or labeling of meals.
- Sorts and loads all the meal items in the coolers according to the pre-designed meal delivery routes.
- Meets with volunteer drivers and runners at the send-off location, providing them with meal delivery route sheets and assisting them with safely loading their vehicles.
- Informs the Meals on Wheels lead immediately if there are delays or absent volunteers for any pre-arranged meal delivery routes and collaborates with the lead to provide coverage.
- Deliver meals using the agency fleet when there is a shortage of volunteers.
- Drives and transports meals to the other volunteer dispatch site as required.
- Cleans and sterilizes all coolers and baskets after volunteers have returned them from their routes.
- Works closely with volunteers and treats them with dignity and respect, and reports any issues to the Program Supervisor.
- Works closely with the Food Service staff team to support them in any tasks related to food handling and program needs.
- Supports the operation of the Café, including serving customers, cooking, cleaning, handling monetary transactions and shopping for supplies.
- Provides cross-coverage to the staff team at the office when staff are on vacation or sick leave, etc.
- Provides consistent, high-quality customer service to clients.
- Responds professionally to all emergency situations in accordance with unit and agency policies.
- Liaises with appropriate organization staff and attends meetings as recommended by the Supervisor.
- Participates in regular supervisory sessions with the Supervisor.
- Participates in regular staff and unit meetings within the unit as required.
- Participate in program-level and individual staff performance evaluations.
- Represents the unit on internal staff committees as directed by the Supervisor.
- Ensures the anti-racism objectives and community development principles of the organization are achieved within the program.
- Upgrades training and education, as directed by WoodGreen Community Services to fulfill the responsibilities of the job.
- Perform other related duties as required from time to time.
- Valid Food Handler Certificate. Valid full "G" driver's license and a 3-year clean Driver's Abstract are required.
- Must be able to push trolleys with coolers weighing approximately 80 lbs daily.
- Experience: At least 1–2 years' work experience in food services.
- Experience working with volunteers, seniors, and community programs is an asset.
- Knowledge and skills in food handling and safety.
- Ability to work independently with minimal supervision.
- Ability to work in a multi-tasked and fast-paced work environment.
- Good judgment in assessing and resolving logistical problems.
- Strong team player.
- Efficient and self-motivated.
- Initiative-taking and creative.
- Patient, flexible, and adaptable to changes.
- Strong communication, both verbal and written.
- Capable of fulfilling the physical demands of the job.
- Willingness to work at multiple sites as the program requires.
WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.
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