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Lead Veterinary Assistant

2 weeks ago

Kamloops BC VC T, Canada Phases Veterinary Emergency Hospital Full time

Exciting opportunities in Kamloops only 24/7 emergency hospital

Come and join a team of brilliant, dedicated, and fun-loving individuals at Phases Veterinary Emergency Hospital in beautiful Kamloops, BC.

We are a locally owned and operated, fully equipped emergency hospital servicing dogs, cats, and exotic pets. There is a great need for an emergency facility in this region, with the closest such facility being 2 hours away, and we look forward to providing gold-standard emergency care to all the pets in and around Kamloops.

Some of the services we will offer our patients include digital x-ray, ultrasound, full in-house IDEXX diagnostics, CT imaging, endoscopy, emergency surgery and round the clock 24-hour care. We will have a visiting specialist surgeon and hope to grow the specialty side of the hospital in the coming years.

It takes a dedicated team to provide this care, and we are looking for Lead CCR suited to the exciting and challenging world of emergency medicine.

As a team we also greatly value work life balance and want to support our team members through any challenges that arise and tackle this industry together. We want to create a sustainable working environment, where we all feel valued, supported, and heard.

We show our staff every day that they are appreciated by ensuring we are surpassing industry standards with our compensation for full-timers:

  • higher than average pay ( depending on experience).
  • excellent group health and wellness package.
  • Uniform provision (FIGs scrubs)
  • Personal pet discounts.
  • Family and friend discounts
  • Paid vacation

We want you to grow with us and be a part of our success, for years to come.

For our team, we have a full kitchen, break room, and personal storage. The hospital has ample safe parking, secure entry with overnight monitoring, and is located on a bus route next to a shopping complex with many other businesses that are open late

Lead VA Roles and Responsibilities:

Support VAs

  • Train VAs in standards of operations
  • Interface as needed between front and back of house. Be the leading example of over-communication throughout cases and tasks
  • Assist VAs with questions concerning procedures or scenarios
  • Provide support to VAs to debrief after difficult situations, providing a calm and supportive atmosphere for them to be heard and understood
  • Direct VAs in completion of everyday tasks and checklists, or follow up to ensure tasks are done and areas are clean.
  • Overseeing and supporting VAs in tasks such as cleaning, task lists, surgery prep, animal care, lab etc
  • Mediate and guide VAs and other staff in interpersonal conflicts, and briefing Hospital Director/Owner and/or providing necessary updates.
  • Prompt breaks as needed and ensure everyone is taking fair breaks as much as possible

Collaborate with Co-Lead and Managers

  • Establish procedures alongside other leads, team members, and managers.
  • Perform/delegate duties as assigned by Hospital Director.
  • Collaborate with other Leads on scheduling and approving leave requests
  • Meet with Hospital Director and/or Clinic Owner as necessary to discuss various needs and concerns.
  • Be present and/or lead disciplinary meetings and conflict resolution meetings
  • Provide feedback to Managers regarding staff performance, strengths and weaknesses, concerns and improvements
  • Interface with brand reps and salespeople as requested by Manager

Admin and Managerial Duties

  • Inventory management
  • Identify areas of need in the workplace and troubleshoot solutions, whether it be supplies, cleaning tools, organizational tools, or new/altered procedures.
  • Daily check of Dayforce to approve and modify shifts
  • De-escalate tense situations with clients or the general public

Requirements

  • Management experience 2-4 years Minimum
  • Previously worked within the veterinary field
  • Excellent communication skills
  • Excellent computer skills (Word, Excel,)
  • Experience with scheduling and payroll (Preferred)
  • Excellent client service skills
  • Experience in conflict and resolution training

Job Type: Full-time

Pay: From $20.00 per hour

Education:

  • Secondary School (preferred)

Work Location: In person