Enterprise Solution Architect – ITSM

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Enterprise Solution Architect - ITSM to join our team in Gatineau, Quebec.

Project Summary:

The IT Service Management (ITSM) Refactoring Project aims to address technical debt accumulated over several years of implementation. Over the past four years, the client has deployed an ITSM solution aligned with departmental Digital directives to standardize and improve Configuration, Incident, Work Order, Change, and Release Management.

With the current platform reaching end-of-life, the client is continuing efforts to ensure the ITSM solution remains modern, viable, and aligned with evolving technologies and digital service standards. To support this, the department is reviewing the current architecture to develop a refactoring roadmap that will strengthen Product Management practices and ensure the ITSM suite aligns with the Enterprise Architecture vision for an evergreen, modernized ITSM product suite.

Tasks & Responsibilities:

• Provide advanced architectural expertise to support engagement with the Enterprise Architecture (EA) group within the IT Branch.
• Ensure alignment of the ITSM modernization initiative with enterprise standards and future-state architecture.
• Current-State Analysis (As-Is Architecture), Future-State Architecture Development, Engagement and Alignment.
• Gather and document all architectural details of the existing ITSM system.
• Identify and map dependencies of systems and services that rely on the current ITSM platform for functionality.
• Validate findings with EA stakeholders to ensure completeness and accuracy.
• Collaborate with BMC Corporation to obtain architecture diagrams and specifications for the proposed cloud-based ITSM solution.
• Design & document the target architecture package, including, logical/physical architecture diagrams, integration points and dependency mapping and compliance with enterprise architecture principles and security standards.
• Work closely with the Enterprise Architecture group to ensure the proposed solution aligns with organizational strategies and technology roadmaps.
• Facilitate architecture review sessions and incorporate feedback into deliverables.

Mandatory Qualifications:

• Must have 10+ years of recent experience working as Software/Application Architect, Enterprise Solutions Architect or similar.
• Must have 3+ years of recent experience with ITSM Platforms and Enterprise Architecture Frameworks.
• Must have 3+ years of recent experience with Cloud Architecture (BMC Helix or similar solutions).
• Must have 3+ years of recent experience creating Architecture Diagrams using tools like Visio, ArchiMate, or equivalent.
• Must hold a valid Reliability Security Clearance and have experience working with the Federal Government.
• Must be able to work a Hybrid work model, based in Ottawa/Gatineau (National Capital Region).
• Must have a Canadian university degree or college/CEGEP diploma related to computer science, business administration, information technology, engineering or the equivalent as established by a recognized Canadian academic credentials assessment service. A copy of the degree or diploma must be provided upon request.
• TOGAF or equivalent enterprise architecture certification preferred/considered an asset.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and

connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.