Senior Product Manager, Growth

At Scribd Inc. (pronounced "scribbed"), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our four products: Everand, Scribd, Slideshare, and Fable.

This posting reflects an approved, open position within the organization.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

When it comes to workplace structure, we believe in balancing individual flexibility and community connections.  It's through our flexible work benefit, Scribd Flex, that employees – in partnership with their manager – can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd Inc. employees, regardless of their location.

So what are we looking for in new team members? Well, we hire for "GRIT". The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd Inc., we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to.  Here's what that means for you: we're looking for someone who showcases the ability to set and achieve Goals, achieve Results within their job responsibilities, contribute Innovative ideas and solutions, and positively influence the broader Team through collaboration and attitude.

We are seeking a talented Senior Product Manager to join our Growth product team, a role that sits at the core of our subscription-based business. This crucial role focuses on refining our funnel strategies to boost subscriber retention and reduce churn. The successful candidate will leverage deep understanding of data-driven experimentation, user behavior and market trends to implement effective growth tactics and retention mechanisms. Your efforts will directly impact our customer experience and business results, reaffirming our commitment to offering the best subscription service to inspire the world through stories and knowledge.

You will:

• Lead the development and execution of product strategy and vision to increase subscription growth and improve retention rates, leveraging insights into customer behavior and market trends.

• Continuously optimize the subscription journey, identifying pain points and opportunities to improve the user experience and increase conversion.

• Leverage data and analytics to guide decisions, identify growth opportunities, and establish clear success metrics.

• Drive product strategy in ambiguous settings, employing product management frameworks to clarify objectives, mediate diverse viewpoints, and propel product growth and user engagement.

• Understand customer needs and behaviors by conducting research, data analysis, and usability testing to inform strategies to reduce friction along the key steps of customer journey.

• Collaborate cross-functionally with Design, Analytics, Product Marketing, Engineering and Customer Service teams.

You have:

• 5+ years of experience in product management, with 2-3 years in a Growth role, preferably in a subscription business.

• Deep knowledge of growth experimentation tactics, with a strong understanding of the customer journey, and a proven track record of driving subscriber growth and retention.

• Strong proficiency in data analytics, A/B testing, experimentation, and funnel optimization.

• Experience developing pricing and packaging strategies that drive revenue growth and deliver strong global price-to-value for users.

• Experience working with loyalty programs.

• Knowledge of product management frameworks and their practical applications.

• Familiarity with user experience best practices, with a keen eye for intuitive design and user journeys. Experience conducting user research and usability testing.

• Exceptional cross-functional collaboration skills.

At Scribd, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $139,000 [minimum salary in our lowest geographic market within California] to $216,500 [maximum salary in our highest geographic market within California].

In the United States, outside of California, the reasonably expected salary range is between $114,500 [minimum salary in our lowest US geographic market outside of California] to $205,500 [maximum salary in our highest US geographic market outside of California].

In Canada, the reasonably expected salary range is between $145,000 CAD[minimum salary in our lowest geographic market] to $192,500 CAD[maximum salary in our highest geographic market].

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.

Are you currently based in a location where Scribd Inc.
Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance:

United States:

Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.

Canada:

Ottawa | Toronto | Vancouver

Mexico:

Mexico City

Benefits, Perks, and Wellbeing at Scribd Inc.

*Benefits/perks listed may vary depending on the nature of your employment with Scribd Inc. and the geographical location where you work.

• Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees

• 12 weeks paid parental leave

• Short-term/long-term disability plans

• 401k/RSP matching

• Onboarding stipend for home office peripherals + accessories

• Learning & Development allowance

• Learning & Development programs

• Quarterly stipend for Wellness, WiFi, etc.

• Mental Health support & resources

• Free subscription to the Scribd Inc. suite of products

• Referral Bonuses

• Book Benefit

• Sabbaticals

• Company-wide events

• Team engagement budgets

• Vacation & Personal Days

• Paid Holidays (+ winter break)

• Flexible Sick Time

• Volunteer Day

• Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.

• Access to AI Tools: We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation.

Want to learn more about life at Scribd?

We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing about the need for adjustments at any point in the interview process.

Scribd Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.