Brantford Library Associate​

Department: Library Job Type: ContinuingFull-time/Part-time: Part Time (>910 hrs/year) Campus: Brantford Reports to: insert hereEmployee Group: PAG Application Deadline:  Requisition ID: 10369 Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier's thriving community has a place for everyone.Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict. Laurier's Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy.This job posting is for a current vacancy.Please note: To be eligible for employment, you must reside in the province/territory that the position is located, and must be able to attend campus as part of your regular work schedule. Position SummaryReporting to the Desk Services Manager and the Head, User and Access Services, the incumbent provides library services at the Brantford Campus. The incumbent will also work closely with the Head, Copyright and Course Resources.Responsibilities consist of providing user and access services through daily, direct contact with students, faculty, staff, alumni, and the public, as well as accessibility services, collection maintenance activities, copyright and course resources services.Reference services involve assisting, advising and training library users in the identification, evaluation and use of the many and varied services and resources required to meet their research needs. Circulation services involve charging, renewing, and discharging library materials, collecting fines, and creating or updating patron records. Access Services responsibilities consist of lending, resource sharing (Alma AFN requests, inter-library loan), library materials handling and management, digitization, and remediation requests. The incumbent handles print and electronic course resource materials within framework of legislation and policies. The incumbent also works on the coordination and maintenance of library collections and related operations.The incumbent participates in hiring students and provides direction in maintaining policies and quality of service.AccountabilitiesUser ServicesHandles a high volume of requests and multiple simultaneous questions efficiently and effectivelyInterviews and analyzes user needs (students, staff, faculty, the public) and identifies appropriate resources and strategies (electronic and print, across multiple subject disciplines) to meet those needsInstructs, assists, and advises Library users in the appropriate use of information resources, search techniques and research strategiesProvides in-person and remote assistance for students, faculty and staff with disabilitiesAdvises Library users on interpreting online borrower records, due times and special conditions related to borrower or item recordsExplains and helps patrons understand and interpret the services and policies of the Laurier Library and Omni member libraries.Provides triage service for complicated reference questions and refers the user to the appropriate librarian for further assistanceRegisters, updates records and validates borrower cards for all Laurier users, affiliated researchers, alumni, community borrowers, and other non-standard library users (e.g. TUG joint patrons)Charges, renews, and discharges library materials (including AFN and Reserve requests)Assists and instructs users on using Library equipment, including printers, photocopiers, public computers, audiovisual playback equipment, accessibility devices, etc.Monitors the status of Library equipment, places and follows up on service calls as requiredAccess ServicesCoordinates loan activities between libraries at Laurier, and other Omni member libraries (Alma AFN), including searching, retrieval, processing and preparation for delivery of books, media, and other materials requested for delivery by usersProvides assistance in resource sharing with other libraries, including changing the status of items before an item is shipped and after an item is returned.Provides assistance (digitization, processing of physical items) for Scan on Demand, Mail on Demand and similar operational tasksScans, creates or remediates documents in-house by reformatting, doing cleanup, and tagging, working closely with the Coordinator, Accessibility Services, follows library guidelines and proceduresTroubleshoots and resolves problems related to loan activities and patron requestsIdentifies and assesses problems with bibliographic records or meta data identified through handling of materials and refers issues as appropriateTroubleshoots items that cannot be circulated, identifies appropriate course of action: (e.g. incorrect barcode applied to item; incorrect location described for the item), and communicates with users and other Library departments to resolve problemsCoordinates processing of book returns and materials management (e.g. sorting, relabeling, shelf reading)Collections ManagementCoordinates the physical organization, movement, and maintenance of library materials at the Brantford Campus, including shelving and shelf readingPlans and oversees daily operational activities to ensure materials are accurately shelved and accessible to users.Collects and maintains operational statistics related to collections activities, producing regular and ad hoc reports to support collections decision-makingConducts basic in-house repairs and assesses the physical condition of materials to determine suitability for binding or other preservation actionsEnsures that library materials are maintained in good condition to support user access and long-term collection sustainabilityCopyright and Course ResourcesWorking closely with the Head, Copyright and Course Resources, follows library guidelines and procedures and triaging as appropriateCoordinates receipt, processing, cataloguing, distribution, and removal of print and electronic course resource materials, ensuring expedient handling and compliance with copyright and related legislation and jurisprudence, license agreements, fair dealing guidelines, and accessibility standards (e.g. AODA)Advises faculty, staff, and students on copyright compliance, licensing agreements, fair-dealing guidelines, and the appropriate use of course materials across all formats (print, images, digital, media, etc.)AdministrationOpens and closes the Library and other designated library spaces and locations, in accordance with established schedules and proceduresAdheres to specific library policies and procedures when working aloneEnforces library policies to ensure a safe, respectful, and welcoming environment for all usersProvides initial response to emergencies and escalates health and safety concerns as appropriateParticipates in departmental meetings and prepares accurate meeting minutes as requiredMonitors equipment needs and orders departmental supplies to support service continuityCompiles departmental statistics and provides basic data analysis to support operational reportingCreates, updates, and maintains user-focused learning resources, including information handouts, user guides, signage, and web contentAssists in the delivery of library outreach and promotional activities, including the development of displays, support for university events and partnerships with external associationsAssists in developing and documenting guidelines and procedures related to the role and service operationsCoaches and directs student assistants in maintaining policies, procedures and standards and consistency of serviceParticipates in the interviewing, supplemental training and delegating of tasks for library student assistants for access services tasksCollegiality and ProfessionalismSupports Wilfrid Laurier University's values, vision, mission, and strategyContributes to a thriving community by consistently demonstrating Laurier's Employee Success Factors: Collaborative, Inclusive, Innovative, and AccountableMaintains up-to-date knowledge of library collections best practicesActively participates in ongoing training, professional development, and educational opportunities to enhance skills and stay current with best practicesMentors and shares knowledge with colleagues and student employees to support continuous learning and service excellenceSupports the training of library student assistants by providing supplemental instruction on collections policies, procedures, and service standardsContributes to fostering a safe, respectful, and inclusive environment for all library usersQualificationsUniversity undergraduate degreeRelated work experience, in a college or university library environment is an assetAn additional college diploma or technical training in library and information services is considered an assetStrong public service interest and skillsUnderstanding of and sensitivity to the service needs of Library users with diverse backgrounds, including an understanding of issues related to effective service provision for people with disabilitiesExperience with library specific software and databases is an assetKnowledge of Canadian copyright law, licensing principles, and fair-dealing guidelines, particularly as applied within the post-secondary education sectorDemonstrated understanding of disability-related issues and accessibility needs in a post-secondary context, with applied knowledge of diversity, equity, and relevant legislation (e.g., AODA, Human Rights Code) related to library servicesUnderstanding of digitization of resourcesAbove average computer skills including good knowledge of standard office software (eg. Office 365) and strong bibliographic and Internet searching skillsAbility to be creative and take initiative in finding solutions to patron queriesAbility to interact diplomatically with the public, respect the privacy of library users and maintain confidentialityAbility to handle pressure, stress and conflict in public service situations calmly, tactfully and with discretionSuperior communication and listening skillsStrong organizational skillsExcellent analytical and problem-solving skillsAbility to multitask and set priorities and accomplish tasks effectivelyAbility to work both independently and collaboratively as a team memberAccuracy and attention to detailAbility to lift up to 30lbsHours of Work: This role is a part-time, continuing position. Flexibility in hours required. The normal hours of work are 20 hours per week, Monday to Friday. This role requires daily in person attendance and is not eligible for a flexible work arrangement as per Policy 8.14 (Flexible Work Policy). Compensation:Level: CRate of Pay: $34.73 to $36.73 per hour with an annual step progression on anniversary date up to $39.71 per hour. Considerations for new hire step placements include, qualifications and length/depth of required experience, relevant market rates for similar jobs, internal equity, and estimated learning curve in starting the job. Job Factor Scores: PAG PAG Job Evaluation Factors   Score  Education  4Experience 1Interpersonal Skills  3Applied Reasoning and Analytical Skills  3Co-ordination and Planning  3Accountability for Others  1Impact of Decisions  2.5Mental Effort  3Level of Physical Effort  2Working Environment  2Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.Equity, diversity and creating a culture of inclusion are part of Laurier's core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at Should you be interested in learning more about this opportunity, please visit  for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.