Project Business Analyst

We are Systematix and we are currently looking for a Project Business Analyst (Salesforce CRM Consolidation Project) for our client.

ABOUT THE PROJECT

Our client is seeking an experienced Project Business Analyst to join their Salesforce Program Delivery Team as part of a major CRM transformation initiative. The program focuses on consolidating a legacy CRM system into Salesforce Service Cloud and Sales Cloud, including the delivery of a new Retention Cloud application.

Working across the full SDLC, this role supports current-state analysis, future-state design, testing, and deployment. The environment is fast-paced and highly collaborative, ideal for business analysts who excel at bridging business needs with Salesforce platform capabilities in large-scale transformation programs.

ABOUT THE RESPONSIBILITIES

In this role, you will support the successful delivery of a Salesforce CRM consolidation initiative by working across requirements discovery, solution design, stakeholder engagement, and testing activities. You will collaborate closely with business stakeholders, solution architects, and technical delivery teams to ensure business requirements are accurately translated into scalable Salesforce solutions.

Key responsibilities include:

• Analyzing existing business processes within legacy CRM systems and current Salesforce implementations
• Reverse-engineering system logic, workflows, and integrations to document detailed current-state ("as-is") process maps
• Facilitating workshops and working sessions with business stakeholders to define and validate future-state ("to-be") processes
• Creating comprehensive documentation including user stories, acceptance criteria, use cases, process flows, and data mappings
• Partnering with Solution Architects to translate business requirements into technical design recommendations
• Reviewing and validating proposed solutions to ensure alignment with business needs and Salesforce best practices
• Supporting data mapping, migration requirements, and integration discussions with Salesforce and MuleSoft teams
• Developing and executing test cases and supporting UAT cycles to validate end-to-end workflows and data integrity
• Assisting with deployment coordination, production verification, and post-deployment issue resolution
• Maintaining clear, up-to-date documentation and communicating change impacts to business stakeholders
• Supporting change management and adoption activities, including the creation of reference or training materials

REQUIREMENTS

Must-have:

• 4–7 years of Business Analyst experience supporting CRM or enterprise system projects
• Minimum 2 years of hands-on Salesforce experience (Service Cloud and/or Sales Cloud)
• Strong experience in requirements elicitation, business process mapping, and gap analysis
• Proven experience supporting large-scale system replacement or migration initiatives
• Ability to document requirements using user stories, acceptance criteria, process flows, and data mappings
• Experience supporting UAT planning, test case development, and execution
• Strong communication and facilitation skills with both business and technical audiences
• Comfortable working across the full SDLC in Agile or iterative delivery environments

Nice-to-have:

• Experience with MuleSoft integrations or API-based data flows
• Exposure to data migration testing and validation
• Salesforce Administrator or Business Analyst certification
• Experience using Azure DevOps for backlog management and documentation
• Familiarity with energy or utilities industry environments
• Experience using tools such as Lucidchart for process and data-flow mapping

ABOUT THE ROLE

• Location:
  Hybrid – Greater Toronto Area
• Duration:
  6-month contract
• Start date:
  February 2026
• Work hours:
  Full-time

PAY DISCLOSURE

The average hourly pay range for this field is as follows:

• Junior:
  0–5 years of experience —
  $50–$60/hr CAD
• Intermediate:
  6–9 years of experience —
  $60–$70/hr CAD
• Senior:
  10+ years of experience —
  $70–$80/hr CAD

Compensation is commensurate with these standards; exceptions may apply based on experience, skills, and market conditions.

AI DISCLOSURE

We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.

APPLY NOW

If you are interested in finding out more, please contact us or submit your resume. Or, if you know someone who meets these qualifications, please forward this assignment.

ABOUT SYSTEMATIX

Systematix is one of Canada's largest privately-owned National Consulting and Resourcing firms. With offices across North America, we provide the highest-caliber consulting solutions to a diverse client base that includes all levels of government and private industry sectors.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer.

Systematix. Results Focused. People Driven.