IT User Support

OPENCHIP & SOFTWARE TECHNOLOGIESabout 20 hours ago

Burlington, Ontario

Mid Level

full_time

The Role We are looking for a hands-on and proactive IT Support Specialist to join our IT organization at Openchip. You will be the first and only IT representative based in Gent (Belgium), serving as the local point of contact for all IT-related user support in the office. You will collaborate closely with the Service Desk team and IT team in Barcelona to ensure seamless IT operations, while managing user support, infrastructure maintenance, and on-site troubleshooting.

You will report to the User Support Lead and work in a high-security environment with globally distributed users and a high ratio of contractors. This role requires a customer-focused, autonomous professional with experience supporting macOS, Linux, and Microsoft user environments.

If you enjoy solving technical problems, supporting users, and taking ownership of local IT operations, we'd love to meet you We are looking for a hands-on and proactive Service Desk Specialist to join our IT organization at Openchip. You will be the first and only IT team member based in Gent (Belgium), acting as the local point of contact for all IT-related matters in the office.

This position is based in Ghent (Belgium) Key Responsabilities

• User Support (Level 1 & 2): Provide first- and second-line support for users across macOS, Linux, and Windows environments.
• Incident Management: Log, prioritize, and resolve IT issues, ensuring timely follow-up and user satisfaction.
• Service Coordination: Collaborate daily with the Service Desk to escalate complex incidents and align on best practices.
• Microsoft 365 Administration: Offer first-level support for Outlook, Teams, OneDrive, SharePoint, and related services.
• Workstation Setup: Configure and deploy new user devices using MDM or automated deployment tools (macOS, Linux and Windows).
• Onboarding and Offboarding: Prepare IT equipment, enrol devices, and train new joiners on company tools and security practices.
• Mobile Device Support: Manage setup, distribution, and incident handling for corporate mobile phones.
• User Account Management: Create and manage user accounts in accordance with IT and security policies.
• Hardware and Inventory Tracking: Maintain accurate records of IT equipment in the Gent office.
• Ticketing and Documentation: Use Jira Service Management to handle service requests and maintain knowledge documentation in Confluence.
• Local Infrastructure Support: Assist the IT Operations team with maintenance of the office technical room (rack), videoconferencing systems, cabling, patching, and local connectivity checks.
• Security Support: Act as a local point of contact for IT Security, helping implement endpoint protection, secure configurations, and access controls in collaboration with the Security team.
• Collaboration with Global IT: Support the broader IT organization with on-site activities related to infrastructure maintenance, audits, and office security improvements.

Qualifications

• 3+ years of experience in IT support, helpdesk, or service desk roles (Level 1–2).
• Hands-on experience supporting macOS, Linux, and Windows user environments.
• Experience with Microsoft 365 administration and Active Directory.
• Familiarity with MDM tools (Intune, JAMF, or similar).
• Knowledge of Jira Service Management and Confluence is a plus.
• Basic understanding of network fundamentals (LAN, Wi-Fi, cabling).
• Awareness of endpoint security principles (antivirus, access control, updates).
• Strong troubleshooting, prioritization, and communication skills.
• Advanced level of English, as it is the daily working language.

Soft Skills

• Excellent communication and interpersonal skills, with a customer service orientation.
• Hands-on, proactive, and resourceful approach to problem-solving.
• Organized, detail-oriented, and capable of working autonomously.
• Enthusiastic about technology, learning, and helping others.
• Team player with a collaborative and supportive mindset.
• Comfortable balancing multiple responsibilities in a fast-paced environment

We are looking for outstanding people willing to join our mission to change this industry and help to build a better world. If you feel identified with Openchip, please contact us. We can offer a competitive compensation package in a flexible work schema that will help you to keep a balance between your personal and professional life. At Openchip & Software Technologies S.L., we believe a diverse and inclusive team is the key to groundbreaking ideas. We foster a work environment where everyone feels valued, respected, and empowered to reach their full potential – regardless of race, gender, ethnicity, sexual orientation, or gender identity.

Software Development

Openchip is a European company that develops and produces powerful and efficient accelerators. These devices are essential for the digital transformation of Europe, as they enable faster and better scientific research, data visualization, and intelligent services. Openchip's accelerators can be integrated into various devices to provide smart solutions for consumer's at large scale.

Openchip is a company that designs accelerator chips for HPC, AI/ML/DL. These accelerators are designed with silicon technology nodes and under the RISC-V architecture, to be globally competitive and achieve digital sovereignty in the HPC domain.

The European Commission has recognized Openchip as an Important Project of Common European Interest, which means that it will support its research, innovation, and industrial deployment in the fields of microelectronics and communications technologies. This project aims to strengthen the European value chain in these strategic sectors and to foster collaboration among different actors across the continent.

The Spanish State has launched a Recovery, Transformation and Resilience Plan to cope with the challenges of the current situation. This plan counts on the collaboration of all levels of government and aims to boost the economy, modernize the public sector and strengthen social cohesion.