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Intake Support
2 weeks ago
Job Title: Intake Support
About HVE Healthcare Assessments
HVE Healthcare Assessments is an industry leading provider of Independent Medical Assessments. HVE is well known for its client-focused culture and its commitment to quality and integrity. We are unwavering in dedication to our customers and providing timely, impartial and defensible assessments and reports.
Founded in 1994, HVE Healthcare Assessments is a privately held, Canadian company. We have been providing independent health services to private and public sector organizations since our inception. We remain one of the few independently owned and operated service providers within our industry.
Job Details
Intake Support play a key role in HVE's overall success by being a key member of our Intake Team. A successful candidate would enjoy playing a crucial role in managing the receipt and confirmation of referrals, ensuring accuracy of details, coordinating external services and navigating the intricacies of appointment management.
Job Objective: Provide administrative support to the Intake, Roster, and all other departments at HVE by completing various customer service and administrative duties.
What You'll Bring
● years of customer service and/ or administrative assistant experience.
● Ability to work collaboratively within a team environment and independently.
● Exceptional MS, Word, Excel, and Google Suite skills.
● Professional interpersonal skills and comfortable speaking to colleagues & other professionals.
● Strong problem solving and multi tasking skills.
● Ability to thrive in a high volume, deadline driven environment.
Job Responsibilities
Receipt/Confirmation of New Files/Referrals
● Receiving file information from clients via e-mail and electronic systems such as Smart Simple, Eclaims, etc.
● Entering the relevant new file information, including requested services, referral source information (insurance company/adjuster), legal representations, and claimant information.
● Send confirmation of receipt of the new referral to customer and verifying the accuracy of the new referral information including claimant and customer details.
● Receive and input new services from various customers on multiple electronic systems including new referrals, file information, transportation and translation confirmations and other service-related information.
● Request/Follow-up with customers on missing information and new file information.
Coordination of External Services
● Scheduling transportation and interpretation services for assessments via appropriate electronic platform
● Booking assessment rooms and chaperone services
Processing Appointment Cancellations/Late Cancellations/No Show/Incompletes
● Process cancellations, no-shows, late cancels, incomplete assessments by completing/sending memos to our customers and notifying all parties involved (claimants, assessors, adjusters, secondary services providers, etc.), updating assessment status, and entering reschedule lines for Intake Coordinators to book the rescheduled assessment.
● Enter notes in our assessment management software on the case regarding any inquiries, reschedules, no-shows, etc.
● Follow-up with cancelled and no-show services via appropriate platforms
● Complete Reschedule Audit
Communication
● Notify Intake Coordinators of any issues/changes regarding the assessment or the assessor.
● Create notes for all communication on HVE's internal electronic system and advise appropriate staff internally.
● Enter dates received from assessors.
What We Offer
● $19 per hour (commensurate with experience)
Reports To: Manager or Team Leader, Intake Department
Hours: 8am-5pm/8:30am-5:30pm/9am-6pm
Breaks: 1-hour unpaid lunch
HVE Healthcare Assessments is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). HVE Healthcare Assessments is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Human Resources will work with applicants requesting accommodation at any stage of the hiring process.
HVE Healthcare Assessments values the diversity of people and communities and is committed to excellence and inclusion. We welcome all qualified individuals to apply to any opening within the organization.
All information obtained during recruitment will be used for employment purposed only and not for any other purpose.
