Project Manager

The Royal Ottawa's Mission is to advance specialized care and strengthen our region's capacity to help people with mental illness and addiction through treatment, research, education and partnership. The Project Manager (PM) for the Royal Ottawa Health Care Group (ROHCG) is responsible for ensuring the successful planning, execution, and delivery of hospital projects relating to this mission and The Royal's strategic plan. This role involves implementing project management standards, managing a portfolio of varied projects, and providing strategic guidance to project owners to improve project outcomes that align with the Royal's objectives.

The PM provides advice and support on strategic initiatives, project coordination, operational planning, resource allocation, utilization monitoring, quality improvement initiatives, and corporate issues.

Responsibilities include: leading a wide range of small, medium, and large size projects; managing projects that support the advancement of the organization's strategic plan; consolidating historical and siloed information to create project plans and collaborating with cross-functional teams to advance emerging and existing projects. This includes supporting: patient safety, finance, human resources, IT, supply chain, clinical practice, and risk management projects ensuring the successful implementation by adhering to best practices and meeting stakeholder expectations.

The PM works collaboratively with leadership to develop applicable strategies and engages with the management team, senior leaders, and physicians across ROHCG and may include external stakeholders.

RESPONSIBILITIES:

• Develops and implements PM strategies, charters, methodologies, and best practices to standardize project management processes across the hospital.
• Follows frameworks for project management, including project initiation, planning, execution, monitoring, and closure.
• Provides aspect of business analysis including but not limited to, current state analysis and project/solution requirement recommendations.
• Ensures the alignment of projects with the Royal's strategic goals and objectives.
• Drive initiatives related to People and Culture/HR, ensuring that projects enhance organizational culture, employee engagement, and HR processes.
• Execute projects focused on improving quality, infection prevention and control (IPAC), and patient safety to ensure optimal healthcare outcomes and compliance with standards.
• Lead projects to implement or enhance policies and procedures to ensure compliance with regulatory and legal requirements.
• Oversee projects supporting operational departments which may include: Finance, Supply Chain, Legal, Professional Practice, among others.
• Monitors project progress, identify and address any issues or risks, and ensure that projects are delivered on time, within scope, and within budget.
• Coordinates with various departments to facilitate project execution and resolve any inter-departmental conflicts.
• Partners with required key stakeholders and clinical leads to ensure workflow alignment and to optimize sustainability.
• Manages and prioritizes resource needs to optimize project performance and ensure timely delivery of project milestones.
• Fosters teamwork in all project related work.
• Identifies potential risks and develops mitigation plans to address them, following risk management policies and best practices.
• Monitors and manages project risks throughout the project lifecycle, ensuring that issues are resolved promptly.
• Establishes and tracks key performance indicators (KPIs) for project success.
• Prepares and presents detailed project reports, including performance metrics, financial summaries, and status updates to senior management.
• Conducts post-project evaluations to identify lessons learned and areas for improvement.
• Compiles reports on portfolios to monitor budgets, performance indicators, and risk factors.
• Acts as the primary point of contact for project-related communications within the hospital.
• Provides regular updates on project status, risks, and issues to stakeholders, including senior management and department heads.
• Presents project updates to senior leadership and board committees when required.
• Facilitates meetings and presentations to review project progress and address stakeholder concerns.
• Acts as a coordinator to help facilitate project priorities among teams.
• Ensures that all projects comply with hospital policies, regulatory requirements, and industry standards.
• Implements quality assurance processes to maintain high standards of project delivery.
• Develops appropriate tracking systems to investigate issues and identify outliers to ensure data integrity and validity.
• Works in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of The Royal.
• Ensures a work environment that is conducive to the Royal's Anti-Racism, Harassment, Discrimination-Free Workplace and work safety policies and practices.
• Demonstrates commitment to health equity, values diversity and contributes to an inclusive working environment.

QUALIFICATIONS :

• Bachelor's degree in Project Management, Healthcare Administration, Business Administration, or a related field.
• Master's degree in Health Administration, Business Administration, MSc in Health Quality or another healthcare-related Master's degree is preferred.
• Project Management Professional (PMP): Certification from the Project Management Institute (PMI).
• Proven experience in project management (minimum 5 years), with a strong background in managing complex healthcare projects including IT, HR, Finance, Supply Chain, and Quality projects in a healthcare or hospital setting. This experience should include managing projects, leading teams, and handling project budgets and schedules.
• Demonstrated understanding of project management methodologies and best practices.
• Proficiency in project planning, execution, monitoring, and control. Ability to manage project scopes, timelines, budgets, and resources effectively.
• Knowledge and experience in identifying, assessing, and mitigating project risks.
• Knowledge of Ontario Health regulations, standards, and practices.
• Knowledge of Microsoft Office and MS Project and VISIO.
• Excellent verbal and written communication skills are essential for interacting with stakeholders, presenting reports, and facilitating meetings.
• Proficiency in project management software and Microsoft Office Suite.
• Strong analytical and problem-solving abilities to assess project performance, identify issues, and develop solutions.
• Strong organizational and time-management skills to handle multiple projects, prioritize tasks, and meet deadlines.
• Strong leadership skills to manage and motivate project teams, resolve conflicts, and drive project success.
• Ability to align projects with organizational goals and drive meaningful improvements.
• English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset