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Service Manager

3 weeks ago

Swan River MB, Canada Mazergroup Full time
Please note: This position is available due to an upcoming retirement. The selected candidate will begin as the Assistant Service Manager and transition into the Service Manager role.

Mazergroup is a family of machinery dealerships offering agricultural, construction, and commercial turf equipment, sales, parts, and service. With eighteen locations across Manitoba and Southern Saskatchewan, we are ideally positioned to serve our customers throughout our territory.

WHY CHOOSE MAZERGROUP?

Because at Mazergroup, we treat you like family. Our competitive total compensation plan is designed to recognize your hard work and dedication while supporting your financial security, health, and personal growth. Here's what being part of our family means:
  • Employee Discounts You'll Love: Enjoy parts at cost plus 10% on top brands like NAPA, Toro, Honda, and Husqvarna
  • Opportunities to Grow: We invest in you with paid training and development.
  • Planning for Your Future: Benefit from our RRSP matching program.
  • Comprehensive Health Coverage: Access extended health, dental, and vision benefits, with an optional Health Care Spending Account. Virtual access to Teladoc Health, for your physical and mental health needs.
  • Support When You Need It: Our Employee and Family Assistance Program (EFAP) is here for your well-being, whenever you need it.
  • Bring Your Friends Along: Earn rewards through our referral bonus program when you help grow the Mazergroup family
  •  
At Mazergroup, it's more than a job, it's a place where your contributions are valued, and your success is celebrated, and you can grow your career

WHAT DOES A SERVICE MANAGER DO?

As part of the service team, Service Manager is responsible for the effective management of all aspects of the Service Department which ensures customer satisfaction and maximum profitability.
  • Schedule, manage and maintain technicians to maximize efficiency while minimizing overhead
  • Generate and promote service business through direct calls, targeted advertising, and Mazergroup preventative maintenance programs
  • Work with customers and technicians to explain repairs and expenses, resolve complaints and offer value-added and/or preventative maintenance services
  • Create, maintain, track and close service work orders for such things as new equipment assembly, pre-delivery inspections, customers repairs, installations, etc. on various manual and electronic systems
  • Meet and exceed department budget and targets
  • Co-Chair for Health and Safety Committee for dealership and always promoting a highly safety-conscious environment
  • And so much more
WHAT WILL YOU BRING TO US?
  • 5+ years in a leadership role would be an asset
  • Journeyperson in AET or HDET would be an asset 
  • Advanced managership/leaderships skills to manage a highly technical staff, shop and projects including effective employee scheduling
  • Advanced knowledge of Workplace Health and Safety requirements
  • Supervisory experience would be considered an asset
  • Marketing experience would be considered an asset
  • Customer service in a sales and service capacity/environment
  • Mid-level technical knowledge
  • Basic knowledge of financial statements and creation of annual budgets
  • Strong Computer skills – Microsoft Word, Excel, web browsing
  • Ability to travel 2-3 times per year to Company and Vendor Training sessions
  • Valid driver's license is required 
We thank all applicants for their interest; however, only candidates selected for next steps will be contacted.

Posting will remain open until the position is filled.

Mazergroup is committed to supporting a diverse and inclusive workforce.  If you have a question about accessible employment at Mazergroup, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at  or phone