IS Support Partner

A BC Top 100 Employer, Century Group is a family-owned, real estate development and property management company with a mission to curate places people love. Century Group's people are committed to building sustainable, thriving communities with diverse neighbourhoods. For 65 years, Century Group has built a portfolio of operating real estate assets and land, residential rental properties, seniors residences, hotels and restaurants, as well as commercial retail spaces with an emphasis on a mixed-use approach.

What Can We Offer You?

Century Group offers our team members a variety of benefits, including competitive salaries, health benefits which includes a healthcare spending account, maternity leave top-up program, and the ability to advance your career through training and development opportunities As a part of Century Group, career growth opportunities are available across a diverse group of companies. Apply now to discover your next career move

ROLE SUMMARY

Reporting to the Director, Information Systems, the I.S. Support Partner serves as a critical bridge between the I.S. department and our employees, ensuring seamless technological operations that directly empower individual and team productivity, and contribute to overall business efficiency. This role is responsible for providing advanced technical expertise and proactive solutions to complex I.S. challenges, acting as a trusted advisor to staff across all levels of the organization, both at head office and at sites. The I.S. Support Partner is instrumental in fostering a positive I.S. experience and driving the adoption of effective technology solutions.

KEY ACCOUNTABILITIES

• Exceptional User Productivity: Minimize downtime and optimize user experience through timely, expert resolution of complex I.S. issues, ensuring employees have reliable access to essential tools and systems.
• Enhanced I.S. Service Delivery: Contribute to the continuous improvement of I.S. support processes, tools, and knowledge base, leading to more efficient and effective service delivery across the organization.
• Proactive Problem Prevention: Identify and address root causes of recurring technical issues, implementing preventative measures, and contributing to long-term system stability and user satisfaction.
• I.S. Advocacy: Champion best practices for technology utilization, providing guidance and training to empower users and maximize the value derived from our I.S. investments.
• Strong Stakeholder Relationships: Build and maintain strong, collaborative relationships with all employees, fostering trust and positioning I.S. as a supportive and enabling partner.
• Efficient Project Support: Successfully contribute to I.S. projects, ensuring user requirements are met and new technologies are seamlessly integrated and supported.

EDUCATION & EXPERIENCE

• A Bachelor's degree or certificate from an accredited college or university in Computer Science or technology, or a business degree with a focus on Information Systems or a closely related field would be considered an asset.
• A minimum of three (3) years of progressively responsible experience working with digital technology.
• Deep knowledge of cloud-based applications and tools, with a particular emphasis on Google Workspace.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated ability to learn new digital skills and to acquire expertise with new digital platforms;
• Diagnose and resolve high-level technical incidents and service requests related to hardware, software, networking, server, and cloud-based applications. Some of the systems we use are Google Workspace and Chrome, Unifi, Meraki, Mosyle, Procore, Opera, 3CX, KABA, iAlert, Squirrel, OpenPath, AVA;
• Proven ability to effectively communicate complex technological concepts to non-technical people in an understandable and concise manner, both orally and in writing, through Help Desk articles, standard operating procedures, and troubleshooting guides;
• Demonstrated ability to establish and maintain effective and respectful relationships with other employees and other business contacts, and to interact empathetically in situations that require tact and diplomacy;
• A commitment to adhere to standard Century Group practices and procedures;
• Thrives in a dynamic environment, capable of managing multiple priorities and adapting quickly to changing demands and technologies;
• Creative problem solver, able to take initiative and use resources to synthesize information and find solutions;
• Must hold a valid Class 5 driver's license and vehicle to be able to work and transport materials (eg: computers, hardware components, etc.) from sites throughout Lower Mainland.

CG1