Bilingual (EN/FR) Customer Service Specialist

If you are passionate about finance, customer service, and making a positive impact in a supportive and fun work environment, apply today and join us in shaping the future of financial lending with integrity and inclusivity

Who We Are: Prefera Finance Ltd. is a Canadian-owned, national finance company dedicated to empowering clients through innovative and unique financial solutions. We work with our partners and customers to understand their needs and provide solutions that fit. These solutions include providing flexible, innovative financing programs for recreational products such as motorcycles, boats, trailers, snowmobiles and many more. Prefera also provides leading-edge point of sale solutions for automotive repairs.

We Believe In Fun: Our hybridized work culture offers the best of both worlds: the flexibility to work remotely and autonomously with the opportunity to collaborate in our vibrant and casual office environment. We believe in fostering a workplace where everyone feels valued and empowered to succeed.

Position Summary: Under the direction of the Customer Service Supervisor, the Customer Service Specialist is responsible for managing a section of the current and delinquent portfolio in a manner that maintains positive customer relations with all customers. The incumbent performs all duties according to the established Collections Policies & Procedures.

KEY Accountabilities:

Responsibilities:

· Provide superior customer service by addressing customer inquiries and concerns via various communication channels

· Follow up with customers and insurance & Warranty companies to confirm current and valid insurance coverage

· Input accurate notes on all actions taken

· Provide recommendations on policy updates

· Daily sorting, scanning and distribution of mail

· Issue letters from various departments, courier pick-ups and mail drop-offs

Skills/Abilities:

· Bilingual in English and French (written and spoken)

· Problem-solving skills

· Attention to detail

· Intermediate computer skills

· Self-starter, multi-tasking

· Decision-making skills

· Excellent communication skills

· Excellent customer service and phone etiquette

· Ability to work in a fast-paced environment

Qualifications:

· Previous work experience in a call-center work environment/equivalent

· Previous work experience in an administrative work environment/equivalent

· Previous work experience in providing excellent customer service

· Diploma/Certificate in related industry is an asset, but not required

· Knowledge in Microsoft Office, previous work experience with Excel is an asset

Shift Times

· 8-hour shift- anywhere in between Monday to Friday 8:00 AM to 8:00 PM

· Hybrid work, one day in office, may change depending on business needs

Working Conditions:

· Hybridized working arrangement with approximately 1-2 days a week in-office at our Etobicoke, ON location

· Works indoors in adequate workspace, with adequate temperature, ventilation and lighting.

· Normal exposure to noise, stress and disruptions.

· Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.

· Standard 37.5-hour workweek, including rotational evenings/weekends required

Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario's accessibility laws.

Job Type: Full-time

Pay: $44,000.00-$45,500.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Work from home

Experience:

• Customer service: 1 year (preferred)

Language:

• French (required)

Work Location: In person