Current jobs related to csr cw - Richmond, British Columbia - ContainerWorld Forwarding Services Inc

ContainerWorld Forwarding Services Inc.

16133 Blundell Road

Richmond, BC V6W 0A3 Telephone:

Fax:

CUSTOMER SERVICE REPRESENTATIVE - Order Desk

Location: Richmond, BC

Hours: Monday – Friday, 8:00 AM – 4:30 PM

About ContainerWorld Forwarding Services

ContainerWorld Forwarding Services Inc. is a state-of-the-art forwarding, warehousing, and distribution company specializing in the beverage industry. Headquartered in Richmond, BC, with additional facilities across British Columbia. ContainerWorld employs over 450 dedicated professionals who ensure exceptional service and reliable logistics solutions.

As a proud subsidiary of Mullen Group Ltd., publicly traded on the TSX, we combine the strength of a large organization with the supportive environment of a close-knit team.

Position overview

We are looking for an enthusiastic Customer Service Representative to join our dynamic team in Richmond, BC. Reporting to the Customer Service Supervisor, you will play a key role in ensuring smooth and efficient order processing, while providing outstanding support to our clients and internal teams.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer service, this is a great opportunity to build your career with a reputable and growing company.

Key Responsibilities

Order Processing & Documentation

• Accurately enter and confirm customer orders in the system
• Review delivery schedules and ensure timely order fulfillment
• Process return documentation and payment collections through multiple methods
• Maintain organized filing systems for proofs of delivery and invoices

Customer Support & Communication

• Respond promptly to customer inquiries (internal and external) via phone and email
• Provide order status updates, delivery confirmations, and resolve issues related to deliveries, payments, or collections
• Coordinate with drivers, warehouse, and logistics teams to ensure seamless customer experiences.
• Forward documentation to clients as needed (invoices, payments, confirmations, etc.)

Problem Solving & Collaboration

• Identify and address order discrepancies or delivery challenges
• Apply established procedures and use sound judgment to find effective solutions
• Contribute feedback to improve processes and enhance customer satisfaction

Required Qualifications:

• High school diploma or equivalent required; post-secondary education in Business, Logistics, or related field is an asset
• 1–2 years of customer service or administrative experience, preferably within logistics, warehousing, or distribution
• Proficient in Microsoft Office Suite
• Excellent verbal and written communication skills to give basic direction, instruction or presentation to others
• Strong attention to detail, accuracy, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Why Join ContainerWorld?

At ContainerWorld, we value our people and their contributions. We offer a supportive and professional environment where you can grow your skills and career.

Our comprehensive total rewards package includes:

• Competitive compensation
• Extended health and dental benefits
• Pension plan
• Employee stock purchase program
• Scholarships and career development training
• Opportunities for advancement within a well-established, growing organization

Be part of a team that keeps Canada's beverage industry moving — efficiently, safely, and with excellence.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.