Senior Project Analyst

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: 

To view our Land Acknowledgment, please click here.

The Enterprise Project Management Office (EPMO) is currently seeking a Senior Project Analyst for a full-time, contract (12 months) position.

The Senior Project Analyst will report directly to the Sr. Portfolio Manager, Digital Acceleration & Initiatives and to project sponsors for project deliverables. The Senior Project Analyst will act as a project resource on assigned projects focusing on providing a significant portion of the hands-on coordination, planning and execution of work packages that is needed as part of a project's execution. The Senior Project Analyst is expected to execute their work packages through experienced/advanced support towards the following activities: project definition, requirements gathering, business process definition, stakeholder engagement, testing, training, communications, support, and project management documentation.  This role may also be assigned project administrative tasks.

The Senior Project Analyst's primary assignment will be to the 9-8-8: Suicide Crisis Helpline. On November 30, 2024, 9-8-8 was launched in Canada as a new national three-digit number for suicide prevention and emotional distress. In 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, and has acted in this capacity to lead and coordinate the implementation of 9-8-8 and manage the operations and post-launch activities. As of November 2023, this ground-breaking new service is available 24/7/365, in English and French, and accessible to everyone from coast to coast to coast. CAMH is working closely with the federal government and key partners from different groups and communities, provinces, territories and building on our work on Talk Suicide Canada, to deliver this high quality, evidence-based, equitable suicide prevention service to Canada.

The Senior Project Analyst may also be assigned to other projects.

Key Accountabilities:

• Adhere to a project management methodology and reporting aligned with the EPMO
• Execute project work streams as assigned by the Project Manager or Supervisor
• Under direction of the Project Manager or Supervisor, hold accountability for lower complexity projects (e.g. projects that are generally contained to one business unit, no staffing impact) or specific workstreams of complex/large scale projects
• Conduct project tasks as assigned

Responsibilities:

• Under the direction of the Project Manager or Supervisor, coordination and development of project planning activities such:
  • Development of project plans, implementation plans, and critical paths
  • Development of the change management strategy
  • Development of the gap analysis strategy
  • Development of the requirements gathering approach and plan
  • Development of the testing or PDSA plan
  • Development of the training and support plan
  • Development of a sustainability, evaluation, and spread plan
• Provide coordination and analytical support to senior leaders in translating strategic and operational plans into detailed project workplans and deliverables
• Utilize various methodologies to analyze problems and provide solutions to a variety of problems that are encountered in the project
• Conduct requirements gathering via industry standard analysis techniques 
• Participate/facilitate stakeholder engagement activities such as interviews, workshops, meetings, and/or training
• Support collaborative relationship building with internal and external partners by coordinating meetings, documenting outcomes, and ensuring consistent follow-up to maintain alignment and trust.
• Assist with stakeholder engagement and partnership activities to ensure diverse perspectives are captured and reflected in project design and implementation.
• Analyze and synthesize stakeholder requirements into actionable items
• Coordinate and carry out workflow and process redesign activities
• Coordinate and carry out testing activities
• Identify, document, mitigate, and resolve potential project risks and issues of importance; escalate to the Project Manager or Supervisor where appropriate
• Develop project education materials and provide implementation training and support
• Review, develop, and/or deliver reports, updates, communications, and presentations in written, verbal, or graphical form
• Assist in the development and execution of project evaluation activities
• Together with the Project Manager or Supervisor facilitate internal and external project team meetings including development of agenda, leading meeting, ensuring follow-up of action items identified
• Implement project lifecycle process improvements when they add value for the specific project
• Facilitation and support for implementing PDSA cycles, process mapping, and development of implementation plans, critical paths and initiative documentation including lessons learned documents.
• Conduct project administrative tasks such as minutes, documentation gathering, reports, summary of action items, etc.

The successful candidate will support a healthy workplace that embraces diversity, and complies with all applicable and regulatory requirements.

All skills listed below are required unless otherwise stated as preferred.

• A university degree in health research, health evaluation, health administration, information management or equivalent
• 2-5 years of progressive project analysis/management knowledge and experience supporting healthcare, research, or process/quality improvement projects
• Quantitative and qualitative analysis and reporting experience
• Advanced proficiency in Microsoft Office including Word, Excel, PowerPoint
• Analytical problem-solving ability
• Able to prioritize and manage competing deadlines
• Attention to detail, and the ability to translate stakeholder needs into proposed solutions for review
• Demonstrated ability to work independently in a self-directed manner with minimal supervision
• Strong interpersonal and organizational skills
• Excellent oral and written communication skills (e.g. gathering requirements, presentations, report writing)
• Strong organization skills; able to receive tasks from supervisor and formulate logical sequence of activities to achieve the task.
• Experience in a healthcare environment
• Working knowledge of hospital operations, public health systems, and healthcare policy processes
• Ability to synthesize research and stakeholder input into actionable recommendations
• Knowledge of partnership development practices in the healthcare and public health sectors, with demonstrated experience coordinating joint initiatives or stakeholder engagement activities.
• Experience working with diverse clients and stakeholders
• Experience providing analytical, coordination, and communications support to senior executives within a complex healthcare or academic environment
• Demonstrated commitment to inclusive, trauma-informed, and equity-driven collaboration across teams and community partners
• Formal project management education or Project Management Professional Certification (preferred)
• MS Visio experience (preferred)
• MS SharePoint experience (preferred)
• Experience supporting corporate-wide strategic initiatives in health care organizations (preferred)
• Bilingualism (French/English) and/or proficiency in a second language (an asset)

Please Note: This full-time contract (12 months) position is part of the OPSEU Bargaining Unit.