Field Service Coordinator: Merchandising Project Planning

With a career at The Home Depot, you can be yourself and also be part of something bigger.

The Field Service Coordinator plays a critical role in supporting the MET (Merchandising Execution Team) organization by driving timely issue resolution and ensuring successful project execution in stores. Serving as the key liaison between field teams, Project Planning Specialists, and cross-functional partners, the Field Service Coordinator drives operational efficiency by identifying, escalating, and resolving execution issues with urgency and precision. This role requires strong communication skills, a sharp attention to detail, and a customer-first mindset to continuously improve the execution process and deliver high quality output.    

Key Responsibilities:     

• Serve as the primary point of contact for identifying, tracking, escalating, and resolving project-related issues.
• Monitor and manage issue logs in Compass to ensure visibility and alignment with Project Planning Specialists (PPS) and MET in-store execution teams.
• Investigate root causes of issues and contribute to continuous improvement initiatives related to planning and resolution processes.
• Facilitate timely and effective communication among cross-functional teams, including Visual Merchandising, Space Planning & Analytics, Store Planning, Consolidation & Logistics, Fixture Design, and Procurement.
• Prepare and deliver regular status reports outlining issue progress and potential impacts on project timelines.
• Proactively follow up on unresolved project deficiencies, ensuring stakeholder accountability and timely closure
• Prioritize and escalate critical issues that pose risks to project deliverables, safety, and the overall customer experience
• Utilize tools such as SAP, Compass, Layouts, Planograms, ePOP, and Article Lookup to support issue resolution and data-driven decision-making.
• Approve component orders and coordinate with Procurement to expedite materials when necessary.

Competencies:

• Customer Focused
• Detail-Oriented
• Sense of Urgency
• Cross Functional Collaboration
• Analytical Thinking

Skills:   

• Excellent Written and Verbal Communication: Able to convey updates clearly to all levels of stakeholders and provide accurate documentation.
• Strong Organizational Skills: Capable of managing multiple issues and priorities simultaneously while maintaining follow-through.
• Technical Proficiency: Comfortable working with tools such as SAP, Compass, Planograms, Layouts, and other internal systems.
• Problem-Solving: Applies logical thinking and available data to resolve issues quickly and effectively.
• Collaboration & Teamwork: Builds strong working relationships across functions, fostering an environment of mutual respect and shared ownership.
• Reporting & Trend Analysis: Able to identify recurring issues and communicate trends to influence process improvements.
• Proactive and Adaptable: Demonstrates natural curiosity and thrives under tight deadlines with a proactive mindset

Direct Manager/Direct Reports:

• Reports to Manager of Project Planning
• This role does not have direct reports

Travel Requirements:

• Limited
• Travel between offices, Innovation Center, Stores, Vendor facilities

Physical Requirements:

• Extended Sitting
• Repetitive Tasks

Hybrid Work:

• Store Support Center 4 days/week

Working Conditions:

• Working in an office setting: computer work, camera on virtual meetings, in person meetings at the Store Support Center, Innovation Center, Stores

Minimum Years of Work Experience:

• 1 year
• Retail experience an asset

Other Requirements/Assets:

• Proficiency in Microsoft Excel, Word, and PowerPoint
• Ability to generate actionable reports and insights to support proactive decision-making.