Sales Support

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Statut / Status:

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Emplacement / Location:

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Reporting To:

Noramco – Sales Manager

Key Accountabilities

(60%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction:

• Measurable increase in Sales ROI (Gross margin/Sales cost).

(25%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers;

(15%) Work cooperatively with sales team to support the administration of sales functions when required;

Duties

Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;

Assist in, where necessary, the various functions in office sales and administration, including:

• Liaise with operations and purchasing personnel while entering orders;
• Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on every quote, when necessary;
• Administer the opening of new accounts and maintaining existing customer-account databases (Changes in contact information, billing and shipping address, company name, etc.);
• Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel;
• Process Return Merchandise Authorization (RMA) and Reel Return paperwork;
• Ensure proper administration in the management of freight claims and reel returns;
• Run Customer Sales Report for sales team;
• Keep note of non-stock items frequently requested and share findings with sales team and purchasing;
• Track no-charge "penny" reels and paid reels according to your branch's policy;
• Perform over-the-counter sales if your branch supports it;
• Investigate orders considered dated (as per management, administration or sales team's instructions) and find if there is any action required to finalize them;
• Look after the accounts of those salespeople on vacation and/or holidays.

- Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;

- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;

- Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;

- Ensure superior customer service is the objective during each customer interface;

- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;

- In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;

- Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:

• Learn from the sales team about best practices in sales and product solutions;
• Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);
• Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).

- Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:

• Learn about market pricing, from interactions with customers, the sales team and individual research;
• Enroll in vendor training events for main vendors;
• Attend keynote talks on market updates and product lines;
• Enroll in formal specialization training and continuously improve technical knowledge (Consult with your manager for suggestions).

- Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;

- Generate sales leads to be evaluated and pursued by frontline sales team;

- Effectively be a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns both ways;

- Distribute Marketing materials to sales team when required;

- Assist in coordinating promotional events;

- Performs any other duties as required by management

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On est un acteur majeur, engagé dans la transformation énergétique au Canada. On offre un environnement de travail convivial, de l'autonomie et du pouvoir décisionnel.  

On se distingue par notre : 

• Partage annuel des profits offert à tous qui s'ajoute à notre rémunération concurrentielle : récompenser les victoires fait partie de notre culture.   

• Solide réseau national permettant de réelles possibilités de grandir: nos gens font la différence. 

Parmi nos avantages : 

• Programme d'assurances collectives flexible et complet qui s'adaptent aux besoins de chacun. 

• Ressources santé disponibles 24/7: télémédecine et programme d'aide aux employés (PAE). 

• REER collectif avec contribution de l'employeur et CELI. 

• Programme de bourses d'études postsecondaires pour les enfants 

• Lieux de travail munis de bornes de recharge. 

• Programme de reconnaissance des années de service. 

Joins la grande famille National Spécialistes en câbles : un groupe en plein essor. Viens faire la différence et y faire carrière. 

Notre processus de recrutement assure l'égalité et la diversité. Prends note que seuls les candidats retenus seront contactés. 

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We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities.  

What sets us apart is our: 

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.   

• A strong national network offering real opportunities to grow: our people make the difference. 

Among our benefits: 

• Flexible group insurance plan customizable to your needs. 

• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP). 

• Group RRSP with employer contribution and TFSA. 

• Postsecondary Scholarship Program for our employee's children. 

• Charging terminals available at our facilities. 

• Years of Service Recognition Program.  

Come build your career with us, a growing network where our people make it happen 

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.