Food Services Associate

About the Organization

At Ronald McDonald House British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children's hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children's hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children's Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

About the Position
We are seeking a Food Services Associate who will work collaboratively within the Family Services food team to support the delivery of our food program. This role will work directly with staff, food partners, volunteers and families, which requires the ability to interact in a thoughtful, energized and forward-thinking manner.
This position typically works 4-5 days a week from Saturday to Wednesday, including evenings, no later than 8pm. Scheduling is based on the needs of the families. 
Duties include, but are not limited to:

• Work alongside our Chef and Food Services Team to execute family meals.
• Assist in food-based activities and services including grab 'n go bags, freezer meals, Lunch2Go, snacks from scratch, baking, celebration meals, etc.
• Receiving food and kitchen supplies.
• Monitor and track good inventory and kitchen equipment.
• Help set up and tear down food service areas for events, programs or meal services.
• Assist with dishwashing, sanitizing surfaces, and proper waste disposal.

Job Specific
Competencies and Skills

• Alignment
  with the mission and values of Ronald McDonald House BC and Yukon.
• Ability to represent the House
  with a polished, positive and professional demeanor and attitude at all times.
• A commitment to working
  cooperatively in a team environment with staff, volunteers, families, donors
  and the public.
• Ability to work independently and
  in a team environment.
• Ability to cook and prepare food without supervision.

Experience and
Educational Requirements

• 2-3 years' experience in the
  food & beverage, hospitality, and/or food service management industry and
  enjoys cooking & baking
• Experience in program delivery,
  project management, working within a budget.
• Food safe certification (or
  willing to be certified).
• Experience working with
  volunteers; interest in working with children and families.
• Experience in volume cooking is an asset.

What We Offer

• The opportunity to make a meaningful difference for families from across BC and the Yukon.
• Competitive salary and benefits package, including extended health coverage, RRSP matching, generous PTO including vacation, personal days, wellness days, summer Fridays and your birthday off.
• A collaborative and supportive team culture committed to impact and innovation.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please note: all successful candidates will be required to undergo a vulnerable sector criminal record check.

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