Application Support Analyst

2 weeks ago

Toronto, Ontario, Canada RBC Full time

Job Description

WHAT IS THE OPPORTUNITY?

This is the opportunity to join a fast-moving IT team that supports the IT operations of a software system (Charles River Investment Management System, will train on this system), which is used by investment managers for order management, trading, compliance, reporting and settlement.

WHAT WILL YOU DO?

  • Rotational morning shift once/twice a week, 7am-3pm Mon-Friday (remaining days are 9am-5pm), rotational on-call duty and rotational holiday duty
  • Diagnosing user reported software UI issues (front end displays, data issue, etc)
  • Investigate and resolve data issue by looking at automated batch job logic
  • Provide ad-hoc report using advanced SQL
  • Perform Database refresh in lower environments
  • User privilege management
  • Provide effective and timely communication of application status to stakeholders

WHAT DO YOU NEED TO SUCCEED?

Must have:

  • Proficiency with Microsoft SQL
  • Working knowledge of Windows Server, Operating System Admin, CMD commands
  • Strong analytical, problem solving, decision making, and documentation skills

Nice-to-have: 

  • Excel proficiency
  • Trading life cycle knowledge
  • Experience with cloud Technology (OpenShift, Azure)
  • ITIL foundation training

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work 

#LI-POST

Job Skills

Communication, Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Information Technology Operations, Interpersonal Relationships, Microsoft SQL Server, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software, Windows Batch Scripts

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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