Unit Clerk II

2 weeks ago

Toronto, Ontario, Canada Michael Garron Hospital Full time

Position Overview
Acts as part of a multi-disciplinary team, facilitating patient flow through Medicine Health Services. Receives referrals, schedules appointments for patients, and ensures quality service by answering phone calls responding to emails and communicating with patients, families and the healthcare team. The unit clerk is responsible for booking in-person and/or virtual appointments and providing patient and family-centred care. The unit clerk must be professional, courteous, and display the values of the organization during all interactions with the patient, family, and healthcare team.

Primary Responsibilities

  • Maintains information and appropriate files as it relates to the patient's chart and hospital records.
  • Demonstrates conflict resolution skills.
  • Provides a link between hospital staff and visitors/relatives by greeting, assisting, and guiding visitors.
  • Acts as a receptionist.

  • Performs duties related to the smooth operation of the area which includes but is not limited to the following:

  • Transport items

  • Perform errands
  • Assists with admissions, discharge and transfer
  • Clerical duties
  • Process doctor's orders
  • Phones staff for schedule availability
  • Assists with the provision of a safe and therapeutic environment.
  • Participates in the quality assurance activities of the hospital.
  • Maintain a safe and healthy work environment
  • Other duties as assigned

Education

  • Minimum Grade 12 or equivalent, post secondary education preferred
  • Completion of Medical Office Administration or Patient Registration Courses Preferred

Experience

  • Recent Unit Clerk, registration, admitting, and appointment scheduling experience preferred.

Skills

  • Demonstrated ability to work independently and as part of a multidisciplinary team in an extremely fast-paced environment.
  • Knowledge of hospital admission, discharge and transfer (ADT) systems preferred.
  • Knowledge of medical terminology an asset.
  • Strong customer service skills and experience required.
  • Flexibility to adapt to a dynamic work environment.
  • Ability to multi-task and proven organizational skills.
  • Proven innovation in problem solving and critical thinking skills required.
  • Excellent communication skills (verbal and written).
  • Excellent computer skills required (Cerner, Powerchart, ESM, ANSOS, Microsoft Word, Excel, PowerPoint, Outlook email, OTN, MS Teams/Zoom).
  • Demonstrates basic mathematical skills.
  • Ability to maintain confidentiality, demonstrates tact, diplomacy, and discretion in matters related to patients, staff and other hospital matters.
  • Must be willing to work in all areas of Medicine Health Services.
  • Excellent work and attendance record required.

All Employees Of Michael Garron Hospital (MGH), a Division Of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)]

  • Agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
  • Are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
  • Are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

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