Personas Service Manager

1 day ago

Burnaby, British Columbia, Canada Grand Villa Casino Full time $55,281 - $62,191
Job Type: Full-Time (Regular)
 Salary Range: $55,281 - $62,191
Be the Leader at the Heart of the Action
Are you a dynamic, hands-on professional with a passion for hospitality and a talent for bringing out the best in people? Gateway is looking for an experienced Food and Beverage Service Manager who thrives in a fast-paced environment and knows how to lead from the front. If you're driven, dependable, and confident managing everything from guest experience to staff accountability, we want to hear from you.   In this key leadership role, you'll be fully engaged on the floor—connecting with guests, guiding your team, and ensuring every shift runs smoothly, safely, and in line with company standards. Experience in managing service flow, guest intoxication, and venue capacity is essential. This is your opportunity to join a growing national brand offering a competitive salary, premium benefits, and real potential for career growth.   If you're ready to take your career to the next level in a high-energy, rewarding environment—Gateway is your next step.   We Provide
  • Full benefits package for full-time employees
  • Retirement savings plan
  • Exciting, supportive and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Key Responsibilities
  • Supervises the day to day operations of the restaurant 
  • Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
  • Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
  • Manages team efficiencies as it pertains to the operation and its needs.
  • Responsible for ensuring completion of opening and closing procedures with in the restaurant including cash-outs & daily sales reporting.
  • Maintains compliance with company policies and procedures.
  • Enforces Serving It Right & company polices of guest capacity and consumption of alcohol.

What You Bring
  • Rock-solid leadership skills and ability to direct and supervise staff.
  • Excellent problem-solving skills, ability to manage issues and empower a team to excel.
  • High level of customer service skills, ability to communicate with guests to ensure satisfaction.
  • Time-management savvy and expert multitasker who thrives in the excitement of restaurant & casino operations.
  • Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
  • Benefit from working flexible hours, evenings, and weekends.
  • Working knowledge with computer skills in word processing, spreadsheets, and email internet navigation
  • 2 years of experience in restaurant supervision or an equivalent combination of education and experience.
  • Serving It Right
  • Food Safe Level 1 certificate.
  • Night club experience is an asset.

Why Work With Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Get to Know Gateway
Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and Personas Restaurant + Patio. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

Apply Now
Not the right fit this time? Follow us on our careers social media pages

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

  • Personas Service Manager

    2 days ago

    Burnaby, British Columbia, Canada Gateway Casinos & Entertainment Full time

    Job Type: Full-Time (Regular)Salary Range: $55,281 - $62,191Be the Leader at the Heart of the ActionAre you a dynamic, hands-on professional with a passion for hospitality and a talent for bringing out the best in people? Gateway is looking for an experienced Food and Beverage Service Manager who thrives in a fast-paced environment and knows how to lead from...

  • Funeral Services Assistant

    1 day ago

    Burnaby, British Columbia, Canada Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates.Duties of the RoleDrive company owned vehicles safely to transport, bereaved family members to funeral services, visitations and receptions as well as during funeral processions.May pick up and return family members to their place of residenceBe consistently punctual and arrive on before...

  • Funeral Services Assistant

    2 days ago

    Burnaby, British Columbia, Canada Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates.Duties of the RoleDrive company owned vehicles safely to transport, bereaved family members to funeral services, visitations and receptions as well as during funeral processions.May pick up and return family members to their place of residenceBe consistently punctual and arrive on before...

  • Automotive Service Advisor

    1 day ago

    Burnaby, British Columbia, Canada Midas Auto Service and Tire Full time US$20 - US$30

    Benefits:Bonus based on performance Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance Automotive Service Advisor - Assistant ManagerAt Midas, we are dedicated to providing quality services to customer...

  • Store Manager, Metrotown

    1 day ago

    Burnaby, British Columbia, Canada Saje Natural Wellness | Retail Full time

    Description Reporting to District or Area Manager, the Store Manager (SM) is accountable for leading all aspects of their store's business. Through attracting, leading and developing Team Members, the SM drives key business results by ensuring all aspects of the in-store experience are delivered consistently and in alignment with our commitment to providing...

  • Store Manager, Metrotown

    2 days ago

    Burnaby, British Columbia, Canada Saje Natural Wellness | Retail Full time $60,000 - $70,000

    Reporting to District or Area Manager, the Store Manager (SM) is accountable for leading all aspects of their store's business. Through attracting, leading and developing Team Members, the SM drives key business results by ensuring all aspects of the in-store experience are delivered consistently and in alignment with our commitment to providing our...

  • Manager, Technology Services

    1 day ago

    Burnaby, British Columbia, Canada Provincial Health Services Authority Full time

    The Manager, Voice Networks has direct responsibility for the designated portfolio in support of a shared Technology Services solution within healthcare across the province including the supervision of staff and the development and continuous improvement of technology service business processes and practices. Accountable and responsible for the timely...

  • Technical Service Manager

    1 day ago

    Burnaby, British Columbia, Canada Daikin Comfort Full time

    May IncludeResponsible for reliable, prompt, and empathetic technical support to our customers. Resolve technical issues, support sales growth and technical training needs of the region.Provides technical expertise for product reliability investigations.Gather "Voice of the Customer" to proactively monitor for early signs of quality issues, and support...

  • Manager, Financial Services

    1 day ago

    Burnaby, British Columbia, Canada Burnaby School District - SD41 Full time

    Manager, Financial Services – Burnaby School DistrictReporting to the Director of Finance, the Manager of Financial Services is responsible for overseeing the District's day-to-day Accounting operations and financial reporting. The Manager will also lead business planning activities including new initiatives or projects related to Financial Services, as...

  • BAND 3

    1 day ago

    Burnaby, British Columbia, Canada BC Public Service Full time

    Posting TitleBAND 3 - Manager, Nursing ServicesPosition ClassificationBand 3UnionN/AWork OptionsHybridLocationBurnaby, BC V3J 1N3 CALangley, BC V3A 8T1 CAMultiple Locations, BC CA (Primary)Salary Range$88, $125,700.07 annuallyClose Date12/17/2025Job TypeRegular Full TimeTemporary End Date3/31/2026Ministry/OrganizationBC Public Service -> HealthMinistry...