Department Manager LBM/Kitchen/Bath/Flooring/Paint/Household/Décor

4 days ago

New Minas, Nova Scotia, Canada J.D. Irving Full time
Description

Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands-on retail expertise with people leadership to foster a high-performing, customer-focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.

Responsibilities

  • Lead the department by setting the example in safety, customer service, and visual merchandising standards. 

  • Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets. 

  • Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed. 

  • Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities. 

  • Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture. 

  • Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.

Qualifications

  • Proven ability to lead and motivate a team in a fast-paced retail setting. 

  • Strong organizational and problem-solving skills with the ability to manage shifting priorities. 

  • Demonstrates a passion for customer service and a commitment to achieving sales goals. 

  • Previous experience in retail sales and team supervision is preferred. 

  • Product knowledge within the department is considered an asset. 

  • Ability to lift up to 55 lbs and stand for extended periods. 

  • CSA-approved steel-toed footwear is required while on shift.

  • Career progression opportunities include advancement to Assistant Manager roles.



    What we Offer

  • Wellness Program

  • Employee and Family Assistance Plan

  • Employee Discounts

  • Medical, Dental, Vision, RRSP Matching, and PTO benefits

  • Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

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