Department Manager

17 hours ago

Dartmouth, Nova Scotia, Canada J.D. Irving Full time $60,000 - $100,000 per year
Description

Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands-on retail expertise with people leadership to foster a high-performing, customer-focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.

Responsibilities
  • Lead the department by setting the example in safety, customer service, and visual merchandising standards. 
  • Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets. 
  • Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed. 
  • Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities. 
  • Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture. 
  • Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Qualifications
  • Proven ability to lead and motivate a team in a fast-paced retail setting. 
  • Strong organizational and problem-solving skills with the ability to manage shifting priorities. 
  • Demonstrates a passion for customer service and a commitment to achieving sales goals. 
  • Previous experience in retail sales and team supervision is preferred. 
  • Product knowledge within the department is considered an asset. 
  • Ability to lift up to 55 lbs and stand for extended periods. 
  • CSA-approved steel-toed footwear is required while on shift.
  • Career progression opportunities include advancement to Assistant Manager roles.

What we Offer

  • Wellness Program
  • Employee and Family Assistance Plan
  • Employee Discounts
  • Medical, Dental, Vision, RRSP Matching, and PTO benefits
  • Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

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