Senior Product Manager, Payments

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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What you'll be doing

Simplii Financial is transforming how millions of Canadians manage their money. The Product team is central to the Simplii organization. We turn complexity into clarity – working across design, operations, engineering, analytics, compliance, and risk – to build features that solve real human problems. As an integral member of Simplii Financials' Product Management team, the Senior Product Manager - Cards, is the key subject matter expert and owner of end-to-end card lifecycle for debit and credit card. You will directly report to the Director of Payments and will be responsible for defining and delivering the medium‑term roadmap that modernizes our debit and credit card journeys. You will navigate the intersection of product strategy, technical operations, and risk management to drive the seamless execution of network changes.  

At Simplii Financial we enable the work environment most optimal for you to thrive in your role you'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2-3 days per week on-site, while other days will be remote.

How you'll succeed

• Vision & Roadmap - Develop a clear vision for your product journey, define roadmap themes and success criteria, and communicate these to stakeholders and cross-functional teams. Create compelling narratives that guide priorities. 

• Discovery & Customer Insight - Lead structured discovery for new features, analyze customer data to uncover insights, segment users, and build business cases for new opportunities. Frame problems and define opportunities to enhance the customer experience.

• Cross-Functional Leadership- Lead "Scope & Define" sessions with Internal Tech Ops, Third-Party Processors, and Risk partners to translate network requirements into actionable technical specs. 

• KPI Ownership- Define and track KPIs related to debit and credit card implementation (e.g., compliance rates, delivery timelines, incident reductions).

• Mandate Advocacy & Oversight - Act as the primary point of contact for payment networks regarding mandates. Interpret technical bulletins to determine the specific impact on the bank's debit infrastructure, process and risks. 

• Stakeholder Communication- Translate complex product strategy, trade-offs, and delivery risks into clear, timely narratives that enable confident executive decisions.

Who You Are

• You can demonstrate: 3 to 5 years of experience in the payments industry, specifically focused on Debit or credit card operations, network rules, or payment processing. Experience working directly at a Major Payment Network or a top-tier Issuing Bank. Technical literacy and deep understanding of tokenization and API integrations. Execution focused and proven track record of managing complex, high-stakes technical projects in a regulated banking environment.

• Strategic Communication: Ability to explain highly technical network requirements to non-technical stakeholders (and vice-versa). Risk mindset and strong ability to identify edge cases in transaction processing and fraud mitigation strategies. 

• Customer obsession: Unwavering commitment to putting customers first and delivering exceptional experiences that solve real financial challenges for Canadians. Ownership mentality and proactive, results-driven approach with full accountability for outcomes and continuous improvement mindset that drives organizational excellence. Innovation leader to embrace change, challenge conventional thinking and champion continuous innovation while maintaining operational excellence and regulatory compliance.

• Collaborative excellence: Build effective partnerships and drive teamwork across functions, levels, and organizations to achieve shared objectives and maximize collective impact. Data-driven decision making and ability to leverage analytics, experimentation, and insights to inform strategic decisions while maintaining intuitive understanding of customer needs and market dynamics. 

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You give meaning to data. Data-driven decision making and ability to leverage analytics, experimentation, and insights to inform strategic decisions while maintaining intuitive understanding of customer needs and market dynamics.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. 

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Delivery, Cross-Functional Teamwork, Data Insights, Debit Cards, Network Updates, Product Management, Project Management

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