Regional Customer Service Manager

2 weeks ago

Abbotsford BC, Canada Daniels Health Full time
Our story began with a passionate idea that we could change the world.... And to be honest, we've never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.   In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...
To support our expanding regional customer base, we are looking for a Regional Customer Service Manager based out of British Columbia (BC). This role will oversee customer service operations across British Columbia, Alberta, and Manitoba, ensuring consistent delivery of exceptional customer experiences, strengthening operational alignment, and developing local customer service supervisors and teams.
Key Responsibilities:
  • Regional Leadership & Oversight
  • Lead, coach, and mentor Customer Service Supervisors and their teams across assigned business units.
  • Drive alignment in customer service processes, policies, and performance standards across sites.
  • Partner with business unit leaders to ensure seamless service delivery and operational efficiency.
    Customer Experience Management
  • Serve as the regional escalation point for high-priority customer issues, ensuring prompt and effective resolution.
  • Champion a customer-first culture across business units, embedding best practices for communication, responsiveness, and relationship building.
  • Monitor regional customer satisfaction metrics and implement improvement initiatives.
    Operational & Process Excellence
  • Standardize reporting, workflows, and use of Salesforce and other systems across multiple sites.
  • Partner with Operations, Sales, and Finance teams to resolve cross-functional issues and improve service efficiency.
  • Lead regional process improvement initiatives to streamline operations and enhance service outcomes.
    Team Development & Engagement
  • Provide regular coaching, performance feedback, and development planning for Customer Service Supervisors.
  • Foster collaboration and knowledge-sharing across sites to build stronger, more resilient teams.
  • Support recruitment, onboarding, and succession planning for regional customer service roles.
    Data, Reporting & Strategic Insights
  • Analyze and present regional customer service performance metrics to leadership.
  • Identify trends, risks, and opportunities, recommending and implementing corrective actions where needed.
  • Contribute to regional and national strategy discussions with insights from frontline operations.
Requirements & Skills
  • 7+ years of progressive customer service experience, including at least 3 years in a supervisory or managerial role.
  • Proven success leading teams across multiple sites or business units.
  • Strong problem-solving and decision-making skills, with the ability to balance customer satisfaction and operational efficiency.
  • Excellent relationship management skills — able to influence, motivate, and foster collaboration across departments and levels.
  • Highly organized, adaptable, and able to manage competing priorities in a dynamic environment.
  • Advanced computing skills (Microsoft Office Suite; Salesforce strongly preferred).
  • Demonstrated experience driving process improvements and service innovations.
  • Strong communication skills (written and verbal), with the ability to present effectively to leadership.
  • Travel required between assigned business units.
$74,855 - $84,955 a year Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Cashier/customer Service

    2 weeks ago

    Abbotsford, Canada Regional Recycling Full time

    **Busy bottle recycling company is looking for enthusiastic staff to help keep our planet green!** **Regional Recycling has numerous positions available for all types of people.** **We are looking for bottle Sorters.** **Shifts start from 8.30 to 5.00 pm, 9.00 to 5.30 pm and 5:00-9:00 pm.** **Great Opportunity for Students or people who want to make...

  • Regional Assistant Manager

    2 weeks ago

    Abbotsford, Canada Pivot Point Family Growth Centre Inc. Full time

    **Regional Assistant Manager Job Posting** **Position Title**:Regional Assistant Manager (RA) **Position Type**:Part-Time 10-12 hours per week **Wage**: Competitive wages start between $24.00 to $28.00 per hour based on professional experience, education, and personality qualities. **Region**: Abbotsford and North Fraser. **Posting Summary**: Regional...

  • Regional Sales Manager

    1 week ago

    Abbotsford, Canada Westlake Pipe & Fittings Full time

    **SUMMARY** The Regional Sales Manager will create and implement sales strategies across British Columbia. The incumbent will achieve sales goals by effectively selling and communicating the company’s products and/or related services to existing and prospective customers. A major focus will be on the pull through sales process by creating demand at the...

  • Customer Service Representative

    1 week ago

    Abbotsford, Canada Hudson Service Group Full time

    We are an established but growing Plumbing + HVAC company located in Abbotsford. We are looking for energetic individuals eager to join a dynamic team! In this position you will be responsible for dispatching and customer service. You will be working with technicians on a daily basis and following up with customers to confirm 100% customer satisfaction....

  • Customer Service Representative

    7 days ago

    Abbotsford, Canada Hudson Service Group Full time

    We are an established but growing Plumbing + HVAC company located in Abbotsford. Our new ownership is looking for energetic individuals eager to join a dynamic team! In this position you will be responsible for dispatching and customer service. You will be working with technicians on a daily basis and following up with customers to confirm 100% customer...

  • Regional Marketing Manager

    2 weeks ago

    Abbotsford, Canada MNP LLP Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Regional Marketing team as a Regional Marketing Manager (RMM). This diverse team of professionals uses creativity and innovation to deliver...

  • Manager, Support Services, Food Operations

    2 weeks ago

    Abbotsford, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?: We currently have an exciting opportunity for a **Relief Full Time -** Manager, Support Services, Food Operation** to join our team at **Abbotsford Regional Hospital and Cancer Centre**located in **Abbotsford**, B.C.**This position is available until September...

  • Manager, Support Services, Food Operations

    1 week ago

    Abbotsford, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?: We currently have an exciting opportunity for a **Relief Full** **Time -** Manager, Support Services, Food Operations**to join our team at **Abbotsford Regional Hospital and Cancer Centre**located in **Abbotsford**, B.C.**This position is available until...

  • Bottle Sorter/greeter

    5 days ago

    Abbotsford, Canada Regional Recycling Full time

    **ABOUT THE OPPORTUNITY..** Regional Recycling has an exciting opportunity for people who are looking to work outdoors and enjoy the sun while helping customers! You will be working as a Greeter/Bottle Sorter for the Abbotsford depot. As a Greeter, you will be responsible for assisting customers and educating customers on the stewardship programs offered...

  • Regional Operations Manager

    2 weeks ago

    Abbotsford, Canada Foodtastic Full time

    **About the Company** Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last five years from less than $50mm to over $1B. Our current portfolio of 27 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, Quesada, La Belle et La Boeuf, and Rôtisseries...