Reservations Clerk

Who we are...

Shuswap Lake Vacation Inc. DBA Twin Anchors Houseboats Vacations is the largest houseboat company in Canada, with the largest boats in Canada. We are the premier houseboat destination on Shuswap Lake, with 1100 km of shoreline to explore onboard our luxurious Twin Anchor houseboats. Our guests have the ability to adventure and see the many highlights of the lake or relax on their houseboat while creating lifelong memories. We are located at the largest marina on Shuswap lake surrounded by mountain scenery, providing the perfect location for after work adventures and to work in beautiful Sicamous, BC. Our company goal is to supply excellent service, support and an amazing guest experience so they can create lasting memories on their Twin Anchors Houseboat Vacation. We are always looking for people to provide excellent service and create a fun positive atmosphere for other employees and our guests

We have many openings available if the below job description doesn't fit, make sure to check out some of our other job ads to find a better fit. We appreciate all applicants.

Job Description

Job Title:

Reservations Clerk- Twin Anchors Houseboat Vacations

Job Function:

As a Guest Services Agent/Reservations Clerk at Shuswap Lakes Vacations Inc., your primary responsibility is to ensure smooth and efficient booking of reservations, while delivering exceptional customer service throughout the guest's experience. You will assist customers with reservations, inquiries, and check-in/check-out processes, while managing all related administrative tasks to ensure the highest level of guest satisfaction.

Duties and Responsibilities:

Key Responsibilities

Reservations & Booking Management:

• Complete reservations: Process and confirm houseboat and related equipment bookings, ensuring all information is accurate and aligned with company procedures.
• Manage reservations: Provide prompt and efficient responses to guest inquiries, including availability, rates, and special requests. Ensure that all reservation details are properly entered into the system.
• Process payments: Handle and process payments for reservations, including deposits, balances, and refunds, while maintaining accurate financial records.

Customer Service & Communication:

• Guest check-ins and check-outs: Facilitate smooth check-in and check-out procedures, ensuring that all necessary documentation is completed, and that guests are fully informed about their booking, houseboat details, and safety protocols.
• Provide information: Offer helpful information to guests regarding marina services, local area attractions, and houseboat amenities, ensuring a positive and informative experience.
• Handle inquiries and complaints: Address customer questions, concerns, or complaints in a professional and effective manner, aiming to resolve issues promptly and maintain a high level of guest satisfaction.
• Correspondence: Communicate with guests via phone, email, or in person, providing clear, accurate, and timely information to meet their needs.

Team Support & Administrative Duties:

• Support co-workers: Assist with various administrative tasks and guest service duties as needed, especially during peak periods or in high-demand situations.
• General office duties: Perform general office tasks such as filing, data entry, maintaining reservation records, and ensuring that the reservation system is up to date and accurate.

Handle special requests: Manage special guest requests, working with other departments to ensure all needs are met and expectations are exceeded.

Required Skills and Knowledge:

• Strong communication skills: Ability to effectively communicate with guests, colleagues, and management in a professional and courteous manner.
• Customer service experience: Previous experience in customer service or a similar role, with a strong focus on guest satisfaction.
• Computer skills: Proficiency in word processing, spreadsheets, and data entry. Experience with reservation software or similar systems is an asset.
• Reception training: Knowledge of reception duties, including answering phone calls, emails, and handling guest inquiries in person. Experience with front desk or receptionist tasks is a plus.

Preferred Experience:

• Experience with marine activities: Familiarity with the houseboat industry, boating, or marina operations is highly desirable.
• Hospitality or tourism experience: Previous work or training in the hospitality or tourism industries, particularly in guest services or reservations, is an asset.
• High school diploma or equivalent: Grade 12 education or comparable on-the-job experience is required.

Working Conditions:

• Employment Type: Full-time seasonal (with part-time positions available).
• Work Schedule: Hours vary, including weekends and holidays, as per the needs of the business.
• Compensation:
  • $20/hr for full-time staff.
  • $18/hr for part-time staff.
    
• Perks and Benefits:
  • Staff accommodation available for eligible candidates.
  • Discounts on gym memberships, staff events, BBQ boat cruises, merchandise, and pub.
  • Houseboat discounts for staff during the off-season.

Location: 200 old Town Road West, Sicamous, British Columbia - Old Town Bay Marina, Dock.

Physical Requirements:

• Ability to sit for extended periods at a desk or workstation while processing reservations and customer inquiries.
• Ability to perform light lifting or carrying, such as handling paperwork, office supplies, or guest materials.

Application Instructions:

Interested candidates should submit a resume and cover letter outlining their qualifications and experience. After reviewing applications, we will contact selected candidates for interviews.

*Must currently be legally able to work in Canada*