Client Care Coordinator

Part-Time | Evenings & Saturdays | In-Clinic (Barrie)

Ideal for Students & Graduate Program Applicants

Dear You,

You're curious about mental health work and want to learn what happens behind the scenes in a psychotherapy clinic.

You care about people.

You notice details.

You're steady, organized, and thoughtful — even when things are busy.

You're looking for a role that fits around school, gives you real experience, and lets you grow in a supportive environment.

If this sounds like you, we'd love to meet you.

About Mind 2 Heart

Mind 2 Heart Connections is a neuro-affirming psychotherapy clinic in Barrie serving children, youth, adults, couples, and families. We value inclusion, compassion, and thoughtful care — and we intentionally create a safe, welcoming space for both clients and staff.

This role is especially well-suited for students or graduate-level learners who are interested in mental health, social work, psychology, counselling, or related fields.

About the Role

We are looking for a Client Care Coordinator to join our Admin Team and support the front desk operations of our growing psychotherapy practice.

This role offers meaningful exposure to a private mental health clinic, while building practical skills in client communication, confidentiality, scheduling, and clinic operations.

Shifts include:

• Two evenings per week (3:00–8:00 or 9:00 pm)
• Saturdays (9:00 am–4:00 pm)

This role reports to the Clinic Manager and includes training and ongoing support.

What You'll Learn & Do

• Welcome clients and help them feel comfortable and supported
• Answer client calls and emails with professionalism and care
• Support client bookings, scheduling, and payments
• Manage intake and consent forms
• Learn about confidentiality, boundaries, and ethical clinic practices
• Support clinicians with scheduling and administrative needs
• Work with booking software and digital systems used in private practice
• Help maintain a calm, organized, and welcoming clinic environment

You'll Thrive in This Role If You…

• Are interested in mental health or helping professions
• Enjoy working with people in a supportive, professional setting
• Are organized, detail-oriented, and reliable
• Communicate kindly and clearly
• Can stay calm and patient when things are busy
• Are comfortable learning new systems and tools
• Value teamwork and respectful communication
• Want experience that supports future work or graduate studies

Experience & Background

• At least 1 year of experience in customer service (any setting)
• Students or graduates in Psychology, Social Work, Counselling, Child & Youth Care, or related programs are welcome
• Experience in a clinic or healthcare setting is an asset, but not required
• Experience with Jane App is an asset (training provided)
• Comfort using Google Drive, Gmail, and online systems is important

What We Offer

• A supportive, student-friendly workplace
• Real-world experience in a private mental health clinic
• Free on-site parking
• Easy access to the highway and public transit
• Newly renovated clinic spaces with soft lighting and a welcoming feel
• A respectful, values-driven team environment
• Meaningful work that complements your education and career goals

How to Apply

Please submit:

• Your resume
• A short cover letter sharing why you're interested in working in a mental health clinic

Only candidates selected for next steps will be contacted.

Learn more about us at:

Job Type: Part-time

Pay: $20.00-$22.00 per hour

Ability to commute/relocate:

• Barrie, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What does providing a warm, welcoming, and neuro-affirming client experience mean to you?
• Why do you feel you would be a good fit for the Client Care Coordinator role at Mind 2 Heart?
• Do you have customer service experience and a love for people?
• Are you able to work days, evenings or Weekend shifts?

Education:

• Bachelor's Degree (preferred)

Language:

• English (required)

Work Location: In person