AV Field Engineer and Service Lead

About Us

Century Audio Visual is an AV solutions provider with a diverse team of highly qualified, service-oriented professionals. Our mission is to deliver fully functional, cost-effective AV solutions, focusing on simplicity and an effortless user experience. We serve clients throughout the Greater Toronto Area and beyond.

Position Overview

We are looking for an experienced AV Field Engineer and Service Lead who can take ownership of both simple and complex service issues, advanced technical tasks, system configuration and commissioning support. This is a senior technical role designed to relieve the leadership team from day-to-day technical escalations and system setup.

This is not an entry level service technician or IT support role.

We require someone who already understands commercial AV systems and can work independently without supervision.

You will support field technicians, solve technical problems, configure systems before deployment, assist with commissioning tasks and manage service activities. The ideal candidate is currently working as a field engineer, senior service technician, commissioning technician or lead installer.

Key Responsibilities

Technical Leadership and Field Support

• Act as the senior technical resource for field teams and service requests
• Support technicians both remotely and on-site when they encounter issues
• Resolve simple issues quickly and manage complex problems thoroughly
• Reduce the need for leadership involvement by handling escalations directly
• Provide guidance and technical mentorship to less experienced technicians

System Staging and Configuration

• Prepare systems for installation including device configuration and testing
• Configure control processors and DSP units
• Stage equipment, label components, dress cabling and verify all functionality
• Validate racks and systems prior to deployment

Commissioning Support

• Assist with system commissioning tasks such as loading control programs, tuning audio and validating system performance
• Review schematics and elevations and ensure field work matches project documentation
• Test and verify all system functionality prior to handover

Service Coordination and Troubleshooting

• Manage and coordinate service calls and ticket assignments
• Diagnose and repair both simple faults and complex system problems
• Perform firmware updates, device resets, component replacements and detailed diagnostics
• Communicate solutions clearly to clients and internal teams
• Maintain accurate notes, logs and service documentation

Technical Duties

• Install, test and maintain commercial AV systems
• Work with AV devices that rely on networks including PoE powered devices and basic VLAN concepts
• Verify compatibility, update firmware and ensure stable system operation
• Read and interpret schematics, floor plans and rack drawings
• Maintain service tools, spare parts and spare equipment inventory.

Required Qualifications

• AVIXA CTS certification
• 5 or more years of commercial AV experience in installation, service or field engineering
• Strong understanding of audio, video and control signal flow
• Experience with Crestron, Extron, Biamp, Q-SYS or similar platforms
• Ability to commission systems and configure DSP and control devices
• Strong troubleshooting skills for both simple and complex issues
• Comfortable working at heights using ladders or lifts
• Able to lift 50 pounds when needed
• Valid G-class driver license with a clean abstract (Must be 25 or older for insurance requirements)
• Working at Heights certification is required
• Professional communication skills and the ability to work directly with clients
• Able to work independently and make technical decisions without oversight
• Strong organization and attention to detail

Preferred Qualifications

• AVIXA CTS-I or CTS-D
• Crestron, Extron, Biamp or Q-SYS manufacturer training
• Experience creating service reports, logs and commissioning documentation
• Familiarity with structured cabling and termination standards

What We Offer

• Compensation based on experience and technical ability. Strong candidates with advanced skills will be compensated accordingly.
• Opportunities for performance incentives
• Health, dental, vision, life and disability insurance
• Paid vacation, training support and certification assistance
• Company vehicle access for eligible field technicians
• A supportive and collaborative team environment with opportunities for growth

How to Apply

Send your resume and a cover letter to

Please include:

• A description of your commercial AV field engineering or service experience
• One example of a system you configured, commissioned or repaired
• Any certifications or manufacturer training you have completed

Note: Only candidates with direct AV-IT service experience will be considered.

Job Type: Full-time

Pay: $30.00-$40.00 per hour

Benefits:

• Casual dress
• Company car
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Tuition reimbursement
• Vision care

Education:

• Secondary School (required)

Experience:

• Audio Visual: 5 years (required)

Language:

• and writes English proficiently (required)

Licence/Certification:

• AVIXA CTS certification (required)
• Valid G-class driver license with clean abstract (required)

Work Location: In person