Entry‑Level Customer Service Specialist

2 weeks ago

Surrey, British Columbia, Canada Strava College Full time $39,600 - $49,800 per year

About Strava College:

At Strava College, we are committed to delivering quality education and a supportive student experience. We take pride in fostering a welcoming, inclusive atmosphere in which students, staff, and faculty can all succeed. As part of our ongoing growth, we're adding a Customer Service Specialist to our team—someone who is friendly, organized, and eager to learn.

Position Summary:

You will be the first point of contact for students, prospective students, and others reaching out to Strava College. Your role includes handling inquiries, resolving issues, assisting with administrative support, and ensuring that all interactions leave a positive impression. This is an entry‑level opportunity—ideal for someone who enjoys helping people, working in a collaborative environment, and wants to build their skills in customer service and administration.

Qualifications & Skills:

  • Completion of secondary school (Grade 12) required; further education in communication, administration, or related field is an asset
  • Some customer service, client‑facing, or office work experience is helpful but not essential; we welcome candidates who are eager to learn
  • Excellent verbal and written communication skills in English
  • Strong interpersonal skills: friendly, patient, empathetic; comfortable dealing with a variety of people
  • Good organizational aptitude; ability to manage multiple tasks, prioritize, and follow through
  • Attention to detail in data entry, record keeping, and maintaining accurate documentation
  • Comfort working with computer systems, Microsoft Office (Word, Excel, Outlook); willingness to learn any proprietary tools or databases
  • Ability to maintain confidentiality and professionalism in handling student or institutional information
  • Flexibility to work during peak times, occasional evening or weekend hours if needed

Responsibilities:

  • Answer and respond to phone calls, emails, in‑person inquiries from students, parents, and the public in a timely and courteous manner
  • Provide information about Strava College programs, admissions, schedules, policies, and student services
  • Assist with registration processes, documentation, and verifying information
  • Log, track, and follow up on service requests, complaints, or concerns; escalate issues when needed
  • Maintain accurate records of interactions and administrative tasks using college systems
  • Coordinate with academic, admissions, and support staff to ensure student questions are addressed and resolved
  • Prepare standard correspondence, forms, notices, and materials as required
  • Assist in maintaining waiting areas, resource displays, and orientation materials
  • Support with scheduling appointments for students or parents and reminding them of deadlines or steps
  • Participate in general office and administrative tasks to ensure smooth operation of student services

Job Types: Full-time, Part-time

Pay: $20.80-$23.61 per hour

Expected hours: 35 – 40 per week

Work Location: Hybrid remote in Surrey, BC

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