Telecom Analyst

Mark Anthony Group is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we've grown organically from a one-person import wine business into an international drinks company. Our hallmarks include a portfolio of iconic beverage brands—White Claw Hard Seltzer, Mike's Hard Lemonade, and Olé Cocktail Co. alongside a collection of luxury wineries in the Okanagan Valley, notably Mission Hill Family Estate, CedarCreek Estate Winery, Martin's Lane Winery, and CheckMate Artisanal Winery.

At Mark Anthony Brands we hire passionate people because nothing great is done without passion. We trust those closest to the work to do what's right, to act like an owner. We are growing a lasting legacy, where people come first.

What You'll Do:

As our new Telecom Analyst, you will support the day-to-day management of telecom services across the organisation, ensuring seamless onboarding and offboarding, accurate documentation, and high-quality service delivery. Working within Corporate IT, this role plays a key part in telecom operations, vendor coordination, and change management, while supporting Wireless, IT Operations, and Security initiatives. This is an execution-focused role suited to someone highly organised, detail-oriented, and comfortable operating in a fast-paced, service-driven environment.

This position is a 6 month fixed term contract.

Additional key responsibilities include:

• Manage employee telecom requests across onboarding, offboarding, changes, cancellations, and renewals, ensuring timely and accurate execution.

• Monitor and manage Telecom-related tickets and tasks in ServiceNow (SNOW) and Jira, ensuring adherence to defined processes and service levels.

• Maintain accurate telecom documentation, records, and CMDB (Configuration Management Database) data, including policies, procedures, and knowledge base articles.

• Coordinate with IT Operations, People Operations, and Security teams to support telecom-related projects and operational changes.

• Support vendor management activities, working with external telecom providers and managed service partners to resolve issues and maintain service quality.

• Identify opportunities for process improvement and automation within telecom operations to improve efficiency and reduce manual effort.

• Assist with incident monitoring and resolution, anticipating potential issues and escalating where appropriate.

• Prepare and maintain telecom process documentation, standards, and troubleshooting guides to support consistent service delivery.

What You'll Bring:

• 2+ years of experience in IT Support, Telecom Operations, Customer Service, or a related service-oriented role.

• Diploma or degree in Telecommunications, Networking, Information Technology, or equivalent professional experience.

• Strong organisational and communication skills, with the ability to handle sensitive and confidential information appropriately.

• Experience working with IT service management tools such as ServiceNow (SNOW), Jira, or similar platforms.

• Ability to manage multiple tasks and priorities simultaneously in a fast-paced environment.

• Comfortable working with external vendors and internal stakeholders to deliver high-quality service outcomes.

• Strong collaboration, teamwork and relationship building skills across multiple levels and functions in an organization.
• Ability to operate at both a strategic and executional level; ideate and directly execute.
• Drive growth & outcomes; activate complex work, enlist others effectively, anticipate and remove roadblocks. Move at pace.
• Have a positive, proactive 'can do' attitude and an ambitiously curious mindset to be the best in your craft.
• Promote ideas & curiosity; adding to your expertise, effectively articulates change, offers ideas and solutions.
• Actively care & develop; championing our culture and cultivating trust.
• Excellent communicator, compelling storyteller and fascinated by consumer behavior. 

Why Join Us?

Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is $60,000 - $80,000 annually; the base pay is determined by market location and job-related knowledge, skills, experience, and education.

We thank all candidates for their interest in MAG and we will reach out to those candidates that are under consideration.  If you are contacted for an interview and require accommodation during the recruitment process, please contact your recruiter. 

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At Mark Anthony Brands, we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.​

Ambitiously Curious
We stay curious, dreaming big and navigating the unknown with an enduring belief in better.​​

Made With Humility
We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive
We disrupt the status quo, moving fast to seize opportunities and acting scrappy â€‹to stay ahead of industry giants.​

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Mark Anthony Group is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in Canada.