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Assistant Manager, Experience

2 weeks ago

Vancouver, British Columbia, Canada Canada Goose Full time

Salary Range
$87, $94,500.00 / year

About the salary range:
We're committed to being open and fair about pay. The range shown reflects what we typically offer for this type of role. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.

Location:

Oakridge Vancouver

Address
Unit W 41st Ave Vancouver, British Columbia V5Z 2M9 Canada

Job Title
Assistant Manager, Experience (Oakridge)

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview
Vacancy status:
This posting represents an active vacancy for which we are currently hiring.

Canada Goose is coming to Oakridge Mall in Vancouver, and we're looking to build our team
As a key member of the store leadership team, the
Assistant Manager, Experience
is responsible for creating highly engaging guest journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody
Canadian Warmth,
demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You are a passionate and effective leader, able to coach your team to achieve results. You will lead and create a culture of talent development and education, ensuring all team members are equipped with the necessary tools and resources to drive results. You are relentless in fostering genuine connections with both your team and customers, building brand loyalty, and ensuring a profitable business. You will help to identify and implement key business strategies and are able to step into the Store Manager role when needed. Ultimately, you are responsible for supporting the quantitative and qualitative Key Performance Indicators (KPIs) of the store. You are a steward of Canada Goose's values and culture.

What You'll Do

  • Deliver and model a superior customer service journey reflective of Canadian Warmth that translates into a consistently exceptional guest experience; track, measure, report on relative KPIs.
  • Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools.
  • Lead culture of clienteling, ensuring Brand Ambassadors are fostering consistent, elevated engagement with top guests.
  • Represent Canada Goose in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events.
  • Resolve guest issues through a customer-centric lens by investigating opportunities, developing solutions, and coaching the team on resolution.
  • Create a culture of talent development and ongoing education for the entire store team.
  • Foster an inclusive and diverse working environment.
  • Lead, execute, and follow up on all educational initiatives and strategies.
  • Actively coach and develop direct reports to improve performance and foster growth.
  • Continuously coach selling behaviours that drive team member performance and enhance the guest journey.
  • Inspire and maintain an outstanding employee experience that drives Employee Engagement.
  • Maintain an open-door environment that encourages feedback and discourse.
  • Consistently recruit to build an external network of talent.
  • Teach, coach, and ensure consistent use of strategic tools – communications platform, queue management, learning management, virtual appointment platform, etc.
  • Partner with key cross-functional teams to ensure the physical store space is maintained at the highest level.
  • Achieve or exceed sales targets including both the top-and bottom-line results.
  • Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance.
  • Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals. (e.g., inventory, labour).

Let's Talk About You

  • 3- 5 years of leadership experience in a related industry.
  • Previous experience working with luxury lifestyle brands in Flagship or high-volume traffic locations
  • Experience in guest relationship management tools
  • Payroll, scheduling and expense management
  • Solid understanding of retail math and using analytics in a business environment.
  • Guest experience enthusiastic- driving performance through internal KPIs.
  • Analytical driver with keen attention to detail.
  • Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
  • Strong time management and organizational skills, ability to multi-task in a fast-paced environment.
  • Solid knowledge and understanding of retail metrics.
  • Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial.
  • Advanced skills in Microsoft Office; specifically, Word and Excel.
  • Proficiency in another language is an asset.

What's in it For You?

  • A company built on Canadian roots and heritage
  • Your work is recognized with a comprehensive and competitive Total Rewards Program
  • Opportunities for career growth through numerous internal and external programs
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • Inspiring leaders and colleagues who will lift you up and help you grow

At Canada Goose, we believe that belonging goes beyond mere inclusion. It's about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual's experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it's the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us