Scheduler

6 days ago

Edmonton, Alberta, Canada Durabuilt Windows & Doors Full time

Durabuilt Windows & Doors is one of Western Canada's largest window and door manufacturers, proudly serving homeowners, builders, contractors, and retailers since 1988. Headquartered in Edmonton, Alberta, we are recognized as one of Canada's Best Managed Companies; a reflection not only of our innovative products, but of the incredible people behind them.
We are a team of doers, thinkers, and problem-solvers who care deeply about each other and the customers we serve. If you are passionate about meaningful work, building relationships, and contributing to a trusted Canadian brand, you'll feel right at home with us.

What This Role is All About
Scheduling & Coordination
  • Create and manage daily schedules based on production plans, resource availability, and operational priorities.
  • Collaborate closely with production, sales, shipping, and service teams to ensure schedules reflect real-time progress or changes.
  • Forecast shift and workload requirements to maximize capacity, reduce downtime, and improve workflow efficiency.
  • Schedule window and door installations and service appointments accurately and efficiently.
Operational Support
  • Communicate with field technicians across Alberta to coordinate jobs, resolve scheduling issues, and support on-site needs.
  • Align scheduling activities with all stages of the production cycle to support continuous, efficient operations.
  • Coordinate with accounting on order clearance and batching to keep jobs moving smoothly.
  • Distribute production paperwork and dispatch order files to shipping daily.
  • Order repair parts as required and prepare job completion documentation.
Customer & Internal Communication
  • Respond to customer inquiries via phone, email, and voicemail with professionalism and urgency.
  • Send quotes to customers, follow up to close sales, and provide real-time updates on project status.
  • Prepare and maintain operational and performance reports for leadership.
Documentation & Reporting
  • Maintain accurate records of schedules, service calls, production batches, and job completions.
  • Provide regular progress reports to management on schedules, delays, and service adherence.
Your Skills & Background
  • 2+ years of experience in an office, operations, or scheduling environment.
  • Strong time management skills with the ability to multitask in a fast-paced setting.
  • High attention to detail, accuracy, and follow-through.
  • Excellent verbal and written communication skills with a professional, courteous manner.
  • Advanced proficiency in Microsoft Office (Excel, Outlook, Word).
  • Strong analytical and problem-solving skills.
  • Ability to work independently and collaboratively within a team environment.
  • Familiarity with Alberta's geographical areas.
  • Experience using production planning, dispatching, or scheduling software is an asset.
Working Conditions
  • Office-based role using standard equipment such as a computer, phone, and scheduling tools.
  • Fast-paced environment requiring quick thinking and a DRIVER mindset.
  • Occasional need to adapt to shifting priorities and tight timelines.
Why Join Durabuilt?
Because we are:
INNOVATIVE - You'll be part of a team that's always looking to improve and create value.
ACCOUNTABLE - We stand behind our work, our people, and our brand.
CARING  - We genuinely support each other, our customers, and our communities.
GROWTH-MINDED - We invest in your development and expect the very best from you.
We believe in diversity, inclusion, and equal opportunity for all. We welcome applicants of every background, experience, and identity.
Thank you for your application, only shortlisted candidates will be contacted.

Send Us Your Resume and Join a Team That Builds with Purpose.

 

Thank you for applying

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