Workplace Ambassador

Who We Are  

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.  

Further information is available at 

SUMMARY

The role of the Workplace Ambassador will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees.  These partners include facilities and workplace experience teams, client employees, BGIS facilities and project teams, food service operators and fitness center operators.  In this role, there is a unique opportunity to influence how employees work, and directly impact their workday.  You will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, space occupancy and mail/package deliveries.  In this role, you will be empowered to make decisions that are aligned with the organization's workplace standards to ensure that the space continues to meet the needs of all employees.  This role will support the key differentiator of the organization – it's people, by enabling a culture of high-performance teams.

KEY DUTIES & RESPONSIBILITIES

Client Support

• Face and go to person for the workplace strategy program in the office environment.
• Greet visitors, new hires and existing employees to explain the office space and how to work effectively in the space, how to utilize meeting rooms & access reservation system.
• Conduct periodic workstation reviews.  Work with building property management and corporate Facilities Management, manage mail receipt and distribution, parking validations and guest access.
• Manage office supplies, relationship with offsite storage (Iron Mountain) security access cards (including reports and audits by security).  Enforce clean desk policy.  Rounds to ensure supplies in place – morning and evening. 

Technology Assistance

• Program subject matter expert, provide problem solving solutions for administrative problems. Manage drop off for technologies requiring service.  Escalation point of contact for office and technology issues.
• Provide basic how - to tech support and escalation process for all WTP toolkit technologies (wireless network, soft tokens, print release, AVAYA phone system, AV equipment, video conferencing, Smart Boards, etc.).  Administer triage for meeting room technology – i.e. reset, reboot meeting room panels and lobby touch screens and/or manage escalations. 
• Learn HR technology tools and provide HR and communications support (i.e. Yammer).  Assist with minor event planning and meeting space set up. Provide local amenities maps.
• Manage the office sundry equipment for term use (mouse, power cords, power bars, spare laptops and desktops, monitor cables, network cables, head - sets, docking stations, keyboards, privacy filters, etc.). Manage locker / file cabinet inventory assignment and associated key control, name plates, etc.

KNOWLEDGE & SKILLS

• University degree with 1-3 years' of job-related experience.
• Service oriented, able to be customer-facing and can-do attitude.
• Able to exercise sound judgement, make decisions, provide direction.
• Comfortable dealing with issues and people.  Strong communication skills.
• Strong computer skills, including MS suite of software.
• Self-starter, able to work independently as well as in a team.
• Pro-active, approachable, and solution-based.
• Ability to multi-task.
• Accuracy.
• Ability to work under pressure.
• Strong organization skills.

Licenses and/or Professional Accreditation

• None required