GALLERY LOUNGE

The Alma Mater Society (AMS) is the University of British Columbia's (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The AMS also runs nine food and beverage outlets, a catering and conference operation, and the AMS Student Nest, providing on-campus employment opportunities and generating revenue that goes directly back into supporting the students at UBC. Position title: SupervisorDepartment: Food & BeverageReports to: Outlet ManagerSupervises: Bartenders, Bussers Employee status: Hourly, Full-timeHours per week: up to 37.5Compensation: $21.50 per hour, plus tips About the AMSThe Alma Mater Society (AMS), established as a formal constitution of UBC's student organization in 1915, is UBC's official student union and is the largest student union in Canada. Operating as an independent organization of UBC, the AMS advocates students' interests and provides opportunities for their growth and advancement. The AMS represents over 56,000 undergraduate and graduate students and its priorities are determined by these members. In addition to offering services to students, the AMS is an advocate of students' issues and ensures the needs of students are presented to the University administration and the provincial and federal governments. The AMS Nest is located on the traditional, ancestral and unceded land of the Musqueam people. Every student at UBC is part of the AMS and the AMS is the manifestation of a shared student experience. From providing advocacy, to student services that support health and education, to reducing student debt, the AMS fights for student interest to the University and all levels of government so that all students can succeed in life and take ownership over their time at the University of British Columbia. The AMS is student-led, student-focused, and always student-first. At the AMS, we believe that a diverse workforce enriches our organization and we value individual life experiences, knowledge and self-expression that different people bring. We actively seek to create an environment where all employees, regardless of their background, race, ethnicity, gender, age, sexual orientation, disability, or any other characteristics, feel valued, respected, and empowered to contribute their best. We warmly welcome and encourage individuals from any underrepresented group to apply for this position. We are dedicated to maintaining fair and inclusive practices in our hiring, promotion, and professional development processes to create the necessary conditions for a rewarding career.Position Purpose:The Gallery is a restaurant/lounge located on the 4th floor of the Nest.The Supervisor is responsible for superior and timely guest service and beverage quality at the Gallery Lounge & Patio. The ideal candidate has an outgoing, friendly personality and enjoys interacting with people while being hands on. Additionally, the candidate must take initiative in taking steps to make sure the bar is clean, operating efficiently, and promoted well.Duties and Responsibilities:Ensure the successful and safe operation of the Gallery, providing excellent guest experience and quality management.Book and coordinate events and reservations.Ensuring safe liquor service and compliance according to legal requirements and AMS standards and procedures.Achieving sales goals through ongoing upselling, giving recommendations to guests and ensuring timely service according to AMS standards and guidelines.Handling cash transactions and staying focused and levelheaded under pressureApplying proper accounting principles to balance the till at the end of the shiftReducing waste and spillage by following AMS procedures, recipes and guidelinesEnsuring labor targets are achieved by deploying staff according to business needsDemonstrating excellent in-depth knowledge about products, AMS services and businesses, the venue and other services within the building and on campusAssisting the outlet management with supervision of the operation through assigning employees to maximize guest service, sales and to ensure maximum safety for patrons and employees alikeMaintaining a clean and safe work environmentDemonstrating excellent grooming and uniform standards according to AMS proceduresClearing and cleaning tables throughout shift and putting debris in the appropriate area (garbage, recycling, glass washer, etc.)Ensuring all cabinets, coolers, pub doors and office safe are locked at the end of the nightCompleting the open/close checklist before signing outAssessing, ordering and receiving inventory to maintain appropriate level of product stockReport operational problems and maintenance issues to the managerKeeping informed of upcoming events and promotionsProviding information to the public regarding all aspects of the bar`s operationsWorking with the AMS mission statement and values to operate a successful departmentOther duties as required Qualifications and Experience:Minimum 1 year of Supervisor experience in a high-volume bar and restaurant environmentMinimum 3 years of experience in full-service restaurants.Ability to do shift work (daytime, evenings, weekends and holidays)Ability to work in a fast-paced environment and remain calm under pressureWorking knowledge of Point of Sale, Microsoft Excel, Word and Outlook is requiredServing-It-Right Certification requiredExcellent communication skills, both verbal & written EnglishAbility to stand for extended periods of timeAbility to lift up to 60kgs (132lbs)Ability to learn quickly, build relationships and work in a team-based environmentFood Safe Level 1 or higher an assetInventory management software knowledge (ideally Optimum Control) is an assetBasic Security Training (BST) certification an assetTo Apply:Please submit your resume and cover letter.At the AMS, we believe that a diverse workforce enriches our organization, and we value individual life experiences, knowledge and self-expression that different people bring. We actively seek to create an environment where all employees, regardless of their background, race, ethnicity, gender, age, sexual orientation, disability, or any other characteristics, feel valued, respected, and empowered to contribute their best. We warmly welcome and encourage individuals from any underrepresented group to apply for this position. We are dedicated to maintaining fair and inclusive practices in our hiring, promotion, and professional development processes to create the necessary conditions for a rewarding career. Due to the large volume of resumes we receive at the AMS, we are only able to contact those we are interested in interviewing and cannot reply to email/phone/walk-in inquiries regarding application status.