Bilingual Associate, Sales and Customer Service

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

If you're passionate about helping others and are known for your excellent communication and people skills, we may be a good fit As a Sales and Customer Service Agent, you'll become a trusted advisor in helping Canadians protect the things they care about.

We'll provide you with mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after six months in the role.

Ready to take the driver's seat in your career? Join our team. Every day, our employees shine.

Your schedule:

During training, meaning the few months, your schedule will be 35 hours/week:

• Monday to Friday from 9 a.m. to 5 p.m. for the first two months; and

• Monday to Friday from 11 a.m. 7 p.m. for the last month.

After training, you will work an evening schedule of 40 hours/week:

• Monday to Friday from 11 a.m. to 8 p.m., plus every fourth Saturday in rotation. 

• As a bonus, you will receive a premium for all your evening shifts.

Location:

At belairdirect, you will enjoy a hybrid work model that allows you to balance your professional and personal life. This position is based at our Montreal office (2020 blvd Robert-Bourassa).

Please note that the starting date for this position is January 26, 2026.

What you'll do here:

• Play a key role in providing customers with the best possible insurance coverage for their most valuable assets by advising them throughout the process and answering their questions about our products so they can make informed choices.

• Analyze customer needs, promote products and services, and propose innovative choices and solutions.

• Help home and auto insurance customers choose from the various insurance solutions offered.

• Contribute to the development of new initiatives and support their implementation.

What you bring to the table:

• At least one year of experience in a similar position.

• Strong team spirit, ability to work both independently and in collaboration with colleagues on various projects.

• Excellent communication and listening skills, ability to empathize with others.

• [Bilingualism (English-French)] – You must regularly process claims files from English-speaking customers.

• Customer-driven approach and an eagerness to put your listening and advising skills to good use with customers.

• Ability to multi-task and stay cool under pressure.

• Strong computer skills and the ability to work on multiple systems simultaneously.

• Willingness to complete the provincial exam to obtain your insurance licence.

• No Canadian work experience is required, but you must be eligible to work in Canada.

• Please note that this is an inbound call centre position and we are looking for candidates who are willing to work evenings, Saturdays and occasional statutory holidays.

In Quebec, our agents must obtain their licence from the AMF. To be considered for our training program, you must meet one of the following requirements: 

• You have obtained a college diploma, a bachelor's degree or a master's degree; OR

• You have obtained an AEC diploma in P&C insurance; OR

• You have a high school or vocational school diploma AND three years of full-time work experience in Canada.

• If your diplomas were obtained outside of Canada, you must have an equivalency for these diplomas.

Don't worry – we'll guide you every step of the way We will also ask you for supporting documents. 

#LI- Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.