Solutions Architect, Channels

About The Role
Grade Level (for internal use):
09

The Team
Primary problem-solving challenges for this position revolve around an understanding of the client's business and how S&P Global Market Intelligence (SPG MI) products can add value to this business, as well as the challenges related to hardware/software installation and training. The ability of the incumbent to solve the myriad problems related to product installation, training and use is critical to success in the position and thus critical to SPG MI's overall success in growing the business and retaining existing business.

Responsibilities and Impact:
The Solutions Architect supports revenue growth and retention within an assigned client segment by ensuring a positive client experience throughout the entire sales cycle. The incumbent is responsible for making sure that clients are able to maximize utilization of our products from a content and technical standpoint.

The Solutions Architect organization has responsibility for pre- and post-sales client service and is the primary contact of end users of Channels Data Delivery Solutions products (Xpressfeed, API, Cloud Services).

Responsibilities Include

• Product Knowledge: Act as a product specialist for SPG MI's datafeed solutions from a data and delivery standpoint and assist Sales in opportunities so that clients understand what data we have, how to use this, and how to ingest our data. Deploy these feed solutions at client sites, ensure that our software is configured to work with the client's environment, and work with our internal and the client's technical support staff as needed.
• Training: Train clients in the use of our content and platform, ensuring that their specific data and application needs are addressed and that they receive maximum value from their use of these products, increasing the likelihood that they will retain their SPG MI subscription in future years.
• Revenue Growth: Expand use of our feed solutions within the department that purchased the product and across the company. Gather intelligence and communicate internally to identify opportunities to contribute to revenue retention and growth.
• Product Development: Provide feedback on existing products and participate in the development process of new products. Suggest applications that could enhance the usefulness and value of SPG MI products based on experience with supporting accounts.
• Eye on competition: Develop information sources on clients, competitors, and prospects, and follow call program standards.
• Customer Experience: Serve as a primary region contact, and thus primary information source, between SPG MI and clients. This role is responsible for obtaining and organizing information about their applications and content needs, technical environment, developing client contacts, assessing the potential for additional sales in the various accounts, and keeping records of installation and support activities to ensure that a knowledgebase of success/shortfall is maintained and shared with other staff members as a resource for future activities. Activities should be sales-oriented in the sense that the Solutions Architect is the point person for client contact, communicating with the client on a regular basis and having the opportunity to assess the client's personnel, application, technology and future needs.
• Sales Support: Serve as a primary information source for clients about what is available (or may be planned) from SPG MI and how it might fit their needs. Working with Sales to help qualify and understand the needs of prospective clients.

Compensation/Benefits Information:
(This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $59,212 to $90,519. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive bonus.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We're Looking For
Basic Required Qualifications:

• Bachelor's degree in Finance, Accounting, Economics, or Business from an accredited institution
• Finance knowledge and/or experience (equities and/or fixed income)
• Excellent verbal and written communication skills
• Proven analytical skills
• Demonstrated ability to conduct effective training sessions and client presentations
• Familiarity with cloud services, relational databases and programming languages
• Ability and willingness to travel

Additional Preferred Qualifications

• CFA designation or progress toward completion
• Experience with financial data platforms such as Compustat, Capital IQ, SNL, IHS, Trucost, ClariFI, or similar industry-leading data and solutions
• Proficiency in database query languages like SQL or programming languages such as Python, R, or similar analytical tools

Right To Work Requirements
This role is limited to persons with indefinite right to work in the United States or Canada.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

What's In It For
You?
Our Mission
Advancing Essential Intelligence.

Our People
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert
If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster  describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

Job ID:
323561

Posted On:

Location:
New York, New York, United States