Sales Support Specialist

2 days ago

Edmonton, Alberta, Canada Lakeland Industries Full time $60,000 - $120,000 per year
Sales Support Specialist At Lakeland Industries, we don't just sell PPE—we protect the people who run into danger when others run out.

We're looking for a driven, boots-on-the-ground sales leader to own and grow our Canadian network. For this role you thrive on building relationships, closing deals, and being the go-to expert for your customers, this is your chance to make a real impact.

This is an internal Sales Support role, that will manage most of the conversations over the phone and using technical communications. There are other required meetings, (Annual Sales meetings, Trade shows, etc 20% of the time this role can expect to attend.

We're looking for someone who:
  • Knows how to build trust and drive results
  • Can speak the language of the fire service—or is ready to learn fast
  • Wants to be part of a team that's shaping the future of safety
If you're ready to take ownership of a high-impact territory and help protect the world's workers, we want to hear from you.
Position Summary:
We are seeking a proactive and detail-oriented Customer Experience & Sales Support Specialist to serve as the primary point of contact for customer inquiries, quotes, and orders. This role is critical in ensuring a seamless customer experience, accurate order processing, and strong cross-functional collaboration. The ideal candidate is customer-focused, technically savvy, and thrives in a fast-paced environment. Key Responsibilities:
  • Serve as the main contact for customer inquiries, quotes, and order management.
  • Accurately enter and process sales orders, ensuring correct pricing, lead times, and product availability.
  • Provide technical and product support based on deep knowledge of manufacturing capabilities and product specifications.
  • Prepare and follow up on quotations, ensuring timely responses and tracking conversion rates.
  • Build and maintain strong customer relationships through proactive communication and dependable service.
  • Collaborate with production, logistics, and purchasing teams to coordinate delivery schedules and resolve order issues.
  • Identify opportunities to upsell or cross-sell complementary products and value-added services.
  • Support outside sales representatives with account management, reporting, and order tracking.
  • Maintain accurate customer records, price lists, and order history in the CRM system.
  • Monitor inventory levels and communicate shortages, delays, or substitutions as needed.
  • Participate in sales meetings and contribute to continuous improvement of customer service processes.
  • Liaise with Marketing for Canada-based projects and initiatives.
Qualifications:
  • Proven experience in customer service, inside sales, or order management.
  • 3 years of experience supporting Sales teams, working in Sales or specifically directly with customers.
  • Strong attention to detail and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Familiarity with CRM systems and order processing tools.
  • Ability to work cross-functionally with production, logistics, and sales teams.
  • Technical aptitude and understanding of product specifications or manufacturing processes is a plus.
  • Comfortable traveling 10-20% year, potentially international travel.

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