Student Accounts Service Associate

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The Opportunity

Mount Saint Vincent University is strongly committed to fostering diversity and inclusion within our community and encourages applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities, and other groups that would contribute to the diversification of our campus. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify in their application materials. All qualified candidates are welcome to apply; however, priority will be given to Canadian citizens and permanent residents.

The department of Financial Services at Mount Saint Vincent University invites applications for the position of Student Accounts Service Associate.

What you'll do
Responsibilities

This position is within the Student Accounts area of the Financial Services Department. Student Accounts handles all of the financial transactions with students and is also responsible for responding to student account inquiries and administering University financial policies. Reporting to the Manager, Student Accounts and Other Receivables, the Student Accounts Service Associate:

• Responds to student inquiries via email, phone, in person or other modes of social media
• Provides excellent customer service to students on a daily basis
• Processes student refunds on a weekly basis
• Processes all payments including electronic payments
• Processes student loans to confirm registration and request fee payment
• Processes all billings and payments for sponsors providing funding for student fees
• Conducts financial analysis and other processing related to Student Accounts as needed
• Assists in follow-up of outstanding student accounts
• Performs other duties from time to time

What you'll need
Qualifications

Candidates must have completed a 2-year Community College diploma in business administration or another related area, and have a minimum of two years performing similar accounting and administrative functions. Effective verbal and written communication and inter-personal skills are essential. A high level of attention to detail and efficient time management and priority setting skills are also prerequisites for this position. Candidates must be proficient in the use of Microsoft Office Suite with advanced skills in excel and use of technology to conduct financial analysis in the most efficient manner. Experience in using business enterprise systems for finance is required. Supporting all of these skills is a strong commitment to excellent customer service.

Classification: Permanent, Full-Time NSGEU Level 5 Position
Salary: $36,100 per annum [Step Progression: $36,100 to $43,102]
Start Date: ASAP

Application Process

If you require an accommodation at any time during the application process, please let us know.

Applications should include a cover letter and resume. This competition closes on January 8, 2026.

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A little bit about us
Mount Saint Vincent University

A leader in online and experiential learning, Mount Saint Vincent University takes a personalized approach to education to nurture socially responsible global citizens. With equity, diversity, inclusion and accessibility at the fore, MSVU has been challenging the status quo since its founding 150 years ago and today prioritizes access and impact for all underserved groups. MSVU has been nationally recognized for having one of the lowest student-to-professor ratios across its programs in Arts, Science, Education and Professional Studies; for providing students early access to valuable research opportunities; for its legacy in the advancement of women; and for facilitating critical advancements in food security, healthy aging, literacy, nutrition, childhood development and more. MSVU is located in Mi'kma'ki, the unceded and ancestral territory of the Mi'kmaq People.

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