Senior Manager, ServiceNow Development

Job Description

What is the opportunity?

We are seeking an experienced Senior Manager who is well versed in ServiceNow platform to lead ServiceNow engineering and platform development in RBC. In this role, you will oversee the design, development, and delivery of scalable ServiceNow solutions that support enterprise ITSM, ITOM, ITAM, GRC, CMDB, BCM, and other business workflows. You will manage a team of developers, collaborate with cross-functional stakeholders, and drive strategic initiatives to optimize ServiceNow adoption across the organization.

What will you do?

• Lead a team of ServiceNow developers to deliver high-quality platform solutions.

• Oversee all aspects of ServiceNow development lifecycle including design, configuration, customization, integration, and testing.

• Establish and enforce best practices for platform governance, architecture, and security.

• Partner with IT and business leaders to define the ServiceNow roadmap and align with organizational objectives.

• Collaborate with Risk, Compliance, and Disaster Recovery teams to implement robust workflows and automation.

• Collaborate with Demand Management / Product Owners to manage sprint planning, and resource allocation to ensure timely delivery of enhancements and projects.

• Drive continuous improvement through automation, innovation, and adoption of new ServiceNow modules and features.

• Ensure compliance with change management, documentation, and audit requirements.

• Mentor and develop team members, fostering a culture of collaboration and technical excellence.

• Participate in platform governance, change control activities; and ensure compliance with best practices, security policies, and industry standards.

• Support regulatory / audit compliance, operational resilience, and IT risk management through advanced ServiceNow development and integration.

• Practice test-driven development with the team.

What do you need to succeed?

Must-have

• Bachelor's degree in computer science, Information Systems, or related field.

• 8+ years of experience with ServiceNow platform development and administration, including at least 2 years in a leadership or management role.

• Strong understanding of ITIL processes and enterprise IT operations.

• Proven experience delivering large-scale ServiceNow implementations (e.g., ITSM, ITOM, GRC, HRSD etc).

• Expertise in scripting (JavaScript, Glide API), integrations (REST/SOAP), and ServiceNow configuration.

• Excellent leadership, communication, and stakeholder management skills.

• Strong analytical, problem-solving, and communication skills.

• Self-motivation to learn new technologies and concepts.

Nice-to-have:

• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).

• ITIL certification.

• Experience with Agile methodologies and DevOps practices.

• Background in managing outsourced or distributed development teams.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Flexible work/life balance options.

• Opportunities to do challenging work.

#LI-Post

#TechPJ

Job Skills

Application Development, Application Development, Application Integrations, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Infrastructure Library (ITIL), Information Technology Management, IT Development, IT Service Management (ITSM), JavaScript, Programming Languages, ServiceNow Agile Development, ServiceNow Automation Engine, ServiceNow Change Management, ServiceNow Demand Management, ServiceNow Employee Service Center, ServiceNow Event Management, ServiceNow Governance, Risk, and Compliance (GRC), ServiceNow Implementation, ServiceNow Incident Management, ServiceNow JavaScript APIs, ServiceNow Now Assist, ServiceNow Orchestration {+ 11 more}

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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