Pharmacy Assistant

Pharmacy Assistant

Company Overview:

Pharmacy.Cloud prides itself on being a trusted source for medications, blending the convenient accessibility of online ordering with the reliability of community pharmacy care. Our customer service team is highly trained in pharmacy practice and our licensed pharmacists provide personalized service and are readily available to answer any healthcare questions our customers might have.

Position Overview:

The Pharmacy Assistant is critical in ensuring inventory accuracy and smooth operations, which directly impacts customer satisfaction. This role combines inventory control, receiving goods, Shipping prescriptions, maintaining accurate records and customer service.

Reporting Relationships:

Reports directly to the Pharmacy Manager.

Key Accountabilities and Responsibilities

Receiving Responsibilities:

• Receiving Goods: The receiver is responsible for receiving incoming shipments, which includes unpacking and inspecting items for damage, verifying quantities, maintaining cold chain, and checking packing lists or invoices.
• Documentation: Ensuring that all shipments are accurately documented and entered the inventory system. This could involve processing purchase orders, receiving reports, and other necessary documentation.
• Stocking: Organizing and storing the items in the appropriate locations within the storage areas and maintaining cold chain
• Communication: Collaborating with other departments, such as purchasing, to resolve discrepancies with shipments or documentation.

Shipping Responsibilities:

• Prepare and package prescriptions for shipment, ensuring accuracy, compliance, and appropriate labeling.
• Verify patient information and prescription details before dispatch to ensure all documentation is complete and correct.
• Handle special shipping requirements, such as cold-chain packaging for temperature-sensitive medications.
• Collaborate with pharmacy team to ensure seamless workflow between dispensing, packaging, and shipping.

Cycle Counting Responsibilities:

• Inventory Audits: Regularly counting a portion of the inventory (cycle counting) to ensure that records match the actual physical stock. Cycle counting is done on a rotating basis to ensure all items are checked periodically.
• Data Entry: Recording inventory discrepancies, adjustments, and changes in the inventory management system.
• Investigating Discrepancies: When differences between recorded inventory and physical counts are found, the cycle counter investigates the cause, which could be due to shipping or receiving errors, counting errors, theft, or damaged goods.
• Reporting: Generating inventory reports that reflect the status of stock levels, highlighting any trends or issues that need addressing.
• Accuracy Maintenance: Ensuring that the inventory levels are accurate at all times to support operations such as production, order fulfillment, and restocking.

Other Responsibilities:

• Safety Compliance: Following safety protocols in handling goods
• Housekeeping: Keeping the receiving area and stocking are organized.
• Cross-department Support: Coordinating with the Shipping, Packing, Pharmacists and purchasing teams to ensure smooth operations.
• Accurately enter prescriptions into the pharmacy management system (Kroll), ensuring all patient and medication information is complete and correct.
• Assist in dispensing medications by counting and preparing prescriptions under the supervision of a pharmacist.
• Communicate with patients by phone to confirm delivery details, provide updates, and address any concerns to ensure a high standard of customer service.
• Receive and manage incoming prescriptions, including printing faxes and organizing documentation for processing.
• Other duties: As directed by Pharmacy Manager

Qualifications:

• At least two years experience as a pharmacy assistant
• Familiarity with drug names, filling prescriptions and completing orders
• Experience in a high-volume work environment
• Excellent interpersonal and communication skills, capable of explaining complex information clearly and empathetically.
• Strong problem-solving skills and the ability to manage multiple tasks efficiently.
• Knowledge of healthcare regulations, including privacy laws and best practices in medication handling.
• Proven ability to stay highly organized in a fast-paced environment, with a focus on accurate tracking of prescriptions and efficient workflow management.