Account Manager

About Salex:

Join Salex, Southern Ontario's largest lighting agency, where innovation meets excellence. For over 50 years, we've partnered with top-tier manufacturers to deliver cutting-edge architectural lighting solutions. Our collaborative and dynamic team thrives on bringing visionary designs to life. At Salex, we believe that work should be both fulfilling and enjoyable. Our vibrant, family-style company culture fosters a sense of belonging and camaraderie among our team members. From fun team events and quarterly in-office massages to lively barbecues and birthday celebrations, we ensure that every day at Salex is filled with opportunities for connection and growth. Be part of a company that values expertise, creativity, and professional growth. Illuminate your career with Salex

Job Overview:

The Account Manager plays a key role in shaping and executing our sales strategy to surpass sales objectives and drive business growth in Ottawa. This role is in regular contact with current and prospective customers and conducts all sales activities from lead generation to project completion, using technical selling skills and focused product knowledge to deliver superior solutions to customers. The Account Manager is responsible for all aspects of account management, sales, and promotion to the residential, commercial, and industrial construction and building supply industry.

Responsibilities:

• Develop relationships with key influencers at local Architect, interior designers, Engineer & Lighting Design firms.
• Regular site visits to our Customers, Dealers and Partners to build and promote strong relationships by understanding their needs, providing real, practical solutions and delivering exceptional support.
• Promote sales to existing clients
• Identify and solicit potential clients
• Design assistance in developing control intent, fixture schedules, specifications, and drawings.
• Coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers' expectations
• Be responsible to create, generate and maintain sales reports and customer account plans, maintaining a 12-24-month view of the sales pipeline with appropriate actions to maximize long-term revenue growth, while simultaneously accomplishing quarterly objectives
• Actively manage an account list of approximately 10-15 significant firms. Provide as-needed support to a secondary account list.
• Create project level opportunities for the manufactures we represent through regular sales calls, presentations, client travel, industry events, etc.
• Create and manage a yearly business plan for key accounts. Report and track to plan.
• Provide input into product design where products must be tailored to suit clients' needs
• Develop reports and proposals as part of sales presentations to illustrate benefits from use of good or service
• Prepare and administer sales contracts
• Utilize the company CRM for all aspects of account management: lead generation and contact accounts set up following appropriate procedures as developed to complete order cycle
• Consult with clients after sale to resolve problems and provide ongoing support
• Troubleshoot technical problems related to equipment
• Develop sales presentations, proposals, or other materials to illustrate benefits from the use of our products or services.
• May train customers' staff in the operation and maintenance of equipment
• Assess market conditions and competitors' activities and develop an awareness of emerging markets and trends

Qualifications:

• Post Secondary Education or equivalent work experience
• Advanced knowledge of control systems.
• Ability to read and understand architectural and electrical drawings.
• 2-5 years in a Customer Success role (preferably B2B), with a proven ability to deliver and grow customer value with lighting control solutions
• Experience in customer-facing roles including support, project and account management in a technical domain
• Bilingual proficiency in French and English is an asset
• Proficiency with Microsoft Office 365 Products & Solutions, specifically Outlook, Teams & Power Point.
• Excellent organizational practices.
• Exceptional communication skills, both verbal and written.
• Demonstrated commitment to results demonstrating high performance, and challenging self to deliver results
• Excellent problem-solving skills with the ability to use an organized and logical approach to find solutions to complex problems.
• Must be able work effectively both as a team member and independently.
• A valid driver's license with an excellent driving record.

Why Join Salex?

• Competitive compensation with a generous bonus plan
• RRSP matching program
• Comprehensive health benefits
• Eligible business expenses covered
• Opportunities for career growth
• Supportive, collaborative team environment

Ready to Apply?

If you're excited about the opportunity to be part of a great company with competitive salaries, amazing benefits, and an inspiring culture, we'd love to hear from you Apply today and let's build the future together.

Salex is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed.

Salex is an equal opportunity employer. We value diversity and are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills.

This role uses AI‑assisted tools to support initial screening.

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