Bilingual Customer Service Representative Online Sales Support

2 weeks ago

Toronto, Ontario, Canada Sleep Country Full time
Description

We're looking for a Bilingual Customer Service Representative Online Sales Support - 12 Month Contract to join our growing company and play a key role in our customer experience by ensuring each purchase ends in a smile

Availability required: 5 days x 8 hours - Monday to Friday between 9 a.m. and 9 p.m., Saturday and Sunday between 9 a.m. and 8 p.m. - rotating shifts

As an associate supporting Customer Service and Online Sales you will: 

  • Respond to incoming calls, emails and chat requests;
  • Respond to various customer inquiries including warranty claims, online order requests and any other related issues;
  • Meet and exceed call center goals for customer service standards, sales goals, call duration and other objectives;
  • Support the online sales team during peak periods such as Boxing Day, Mad Friday, Cyber Monday, etc;
  • Support customers throughout their shopping experience;
  • Provide a complete sleep system by understanding customer needs, products such as mattresses, accessories, adjustable bases, etc. and closing the online sale with them.

The Qualifications and Experience we like to see:

  • A minimum of 2 years' experience in a sales and/or call center customer service environment
  • Any post-secondary education is considered an asset
  • Excellent communication skills in English and French, both written and verbal, is required
  • Avid multitasker
  • Ability to work in a fast paced environment and deal with a high volume of customer requests
  • Problem management skills
  • Computer skills and familiarity with programs such as Microsoft Teams, Outlook, PowerPoint, Zoom
  • Ability to problem solve effectively within company policies and guidelines
  • Tact and diplomacy at all times with internal as well as external customers
  • Work in a home environment
  • The knowledge of English is required for this specific position as the incumbent will interact on a consistent and regular basis with English-speaking stakeholders located outside of Quebec.

Why our CSR love working at Sleep Country Canada/Dormez-vous?:

  • This is not a job but a CAREER with opportunities for growth and advancement
  • Diverse and inclusive work environment
  • We will invest in you and provide extensive training, mentoring and continuous development
  • Access to training and development platforms
  • Associate Referral Program
  • Recognized as one of Canada's Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

Additional Information 

This is a current open position.  The salary range for this position is $40,000 - $50,000 annually.  Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.

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