Associate Product Manager

Gateway Services Inc.1 day ago

Guelph, Ontario

Senior Level

full_time

The Associate Product Manager, reporting into the Manager; PeT Training & Integration, is responsible for ensuring high-quality releases through a deep understanding of the software utilized by customers both internal and external. The Associate Product Manager will collaborate with a broad range of internal teams and will define requirements based on collaboration with partners and their own knowledge.

Duties & Responsibilities

• Collaborate with the business, customer and technical teams to define requirements and feedback, and with the development team to understand technical scope and work effort.
• Capture and document initial ideas and pertinent details for new user stories in standard User Story format.
• Lead grooming sessions with cross-functional teams to set priorities within the Product Backlog.
• Manage regular Sprint Planning sessions with business stakeholders to ensure timely delivery of priority development items, based on established priorities and resource availability.
• Conduct Sprint Demos of new features with cross functional teams to provide feedback and adjust where necessary.
• Review bugs and prioritize based on user community needs and impact.
• Collaborate with the Software Development team during iteration cycles for requirement clarifications, insights for test plans and status on user story development.
• Maintain an understanding of underlying Technical Solution Architecture.
• Collaborate with Quality Assurance on testing processes, defining test scenarios based on user stories and their requirements.
• Work with Marketing business partners on UX visual designs, creating screen shots to support new features and enhance the old.
• Collaborate with the Helpdesk to monitor service tickets in order to better understand bottlenecks and opportunities.
• Document Process and User Flows using Visio or similar products.

Education, Training & Qualifications

• Bachelor's Degree from an accredited college or university or equivalent experience.
• 2 years product management experience.

Skills & Abilities

• Excellent oral and written communication skills.
• Ability to effectively communicate technical/non-technical concepts to all stakeholders.
• Proficiency in writing clear, concise, and detailed user stories and requirements that can be easily understood and implemented by the development team.
• Knowledge of Agile development principles and practices, including methodologies such as Scrum or Kanban.
• Skill in managing and prioritizing the product backlog.
• Knowledge of software testing and quality assurance processes to ensure the product meets quality standards.
• Highly detail-oriented and the ability to identify missing pieces.
• Organized and able to prioritize multiple responsibilities.
• Ability to negotiate trade-offs and resolve conflicts between different stakeholders, such as business owners and developers.
• Strong analytical and problem-solving skills.
• Understanding data privacy and security regulations and best practices, especially if the product deals with sensitive data.
• Process flow mapping using tools such as Microsoft Visio.

Working Conditions

• Prolonged periods sitting at a desk and working on a computer.

Veterinary Services

Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Built on the foundation of Gateway Pet Memorial Services, Canada's first accredited pet aftercare provider, Gateway Services Inc. continues to carry the legacy of ethical pet cremation across North America.

As a team of talented people with a shared vision for upholding the highest pet aftercare standards in the industry, we believe that the same principles that guided the path of Gateway Pet Memorial – respect, honesty, trust, and integrity – hold true for today.

From our leading-edge technology and extensive line of products to our streamlined processes and modern facilities, we have established the benchmark for the highest level of pet aftercare across our group of companies.

With a solid reputation for helping veterinary partners give their clients the best pet aftercare services possible, we are always mindful of our special responsibility to provide a dignified and respectful memorial choice for every pet.

OUR VISION As the cornerstone for pet aftercare, we will continue to build our family of companies and create meaningful partnerships in order to offer the best pet aftercare services across North America.

OUR VALUES
• People First
• Exceed Expectations
• (HIT) Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve

Gateway has proudly achieved the esteemed Great Place To Work Certification in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.