Senior Manager, Services— Fulfillment Services

As a Senior Manager focused on Walmart Fulfillment Services (WFS), you will be the commercial and operational engine behind seller growth on Walmart Marketplace. You'll lead business development and account management for both new and existing seller partners, expand high value assortment, and improve end to end seller experience. You will translate category strategies into executable plans, track and contribute to category level growth, and champion the voice of the seller to inform and prioritize WFS Product/Tech initiatives. You thrive in a matrix environment, blend analytical rigor with customer empathy, and mobilize cross functional teams to deliver measurable outcomes.

WFS is a rapidly scaling business with significant growth potential in the near future. This role is at the helm of driving business strategy and unlocking seller growth for the platform.

Ce que vous ferez...

Key Tasks

Business Development & Partner Acquisition

• Build, qualify, and convert a pipeline of prospective WFS sellers/brands with compelling value propositions and launch plans.
• Design incentive structures and co‑marketing motions that accelerate time‑to‑first‑ship and early GMV.
• Partner with Marketplace BD and Category teams to target "hero" items and priority assortments for WFS onboarding.

Account Management & Seller Success

• Own a portfolio of WFS seller partners end‑to‑end: set joint goals (GMV, item productivity, turns, OTD) and run regular business reviews.
• Establish operating rhythms (cadences, agendas, scorecards) and coach teams to use Seller Center/analytics to focus on the highest‑impact levers.
• Proactively surface inventory & fulfillment opportunities, strengthen inbound compliance, and reduce exceptions through clear guidance and swift escalation.

Category‑Level Growth & Commercial Planning

• Translate category strategies into WFS action plans with targets by category/sub‑category; track progress and course‑correct quickly.
• Collaborate with Marketing/Events to feature WFS items in campaigns (e.g., seasonal, tentpoles), measuring WFS penetration and ROI of discounts/promotions.
• Curate promotional plans for specific objectives, measure seller success platform ROI

Voice of the Seller & Product/Tech Influence

• Gather structured seller feedback, identify friction points, and articulate requirements to Product/Tech; help prioritize roadmap and sequencing.
• Drive adoption of platform enhancements; communicate changes to the seller community and close the loop with impact telemetry.

Cross‑Functional Leadership

• Orchestrate across Operations/FC, Supply Chain, Trust & Safety, Customer Care, Finance, and Marketing to ensure reliable, compliant, and cost‑effective WFS experiences.
• Define SLAs and escalation paths; maintain visibility on inbound/outbound performance, dispute resolution, and policy adherence during growth sprints and peak.

Performance, Insights & Reporting

• Build and maintain dashboards/scorecards tracking seller health, program adoption, funnel conversion, and category growth.
• Publish executive‑ready narratives on results, risks, and next‑best actions; codify playbooks to scale wins across WFS.

Qualifications

• Experience: 8–10 years in eCommerce/Marketplace with hands‑on business development and account management ownership; proven record of scaling third‑party or 3P fulfillment programs (e.g., WFS/FBA/3PL).
• Commercial & Analytical: Strong P&L thinking, pipeline management, and data fluency (Excel/Sheets; BI tools such as Looker/Power BI); comfort building scorecards and growth models.
• Operational Acumen: Working knowledge of fulfillment, FC/WMS processes, inventory forecasting, inbound/outbound compliance, and SLA governance.
• Product/Tech Collaboration: Ability to translate seller insights into clear requirements, influence prioritization, and drive adoption of new capabilities.
• Stakeholder Leadership: Exceptional communication and relationship skills; success operating in a matrix environment and leading cross‑functional initiatives.
• Education: Bachelor's degree in Business, Commerce, Supply Chain, Engineering or related field; MBA or relevant graduate degree is an asset.
• Travel: Up to ~15% for seller meetings, FC/site visits, and events.

What You'll Bring

• Builder's mindset with bias for action and measurable outcomes.
• Customer and seller empathy—paired with systems thinking and operational discipline.
• Ability to simplify complexity, create clarity, and mobilize teams at speed.
• Living the Walmart Values.

Why Walmart Fulfillment Services

Join a team scaling WFS to power Marketplace growth. You'll shape category expansion, elevate seller experience, and influence the Product/Tech roadmap—impacting millions of customers and thousands of sellers across Canada.

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.

Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others' contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.

Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

The pay range for this position is $109 400,00 - $150 480,00. Pay will be determined based on relevant experience.

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Indiquez ci-dessous les compétences minimales requises pour ce poste. Si aucune n'est indiquée, il n'y a pas de compétences minimales.

Age – 16 or older

Indiquez ci-dessous les compétences recherchées facultatives pour ce poste. Si aucune n'est indiquée, il n'y a pas de compétences recherchées.

Comme requis par la loi, Walmart offrira des accommodements pour les besoins des associés avec des incapacités.

Emplacement Principal...

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada