Current jobs related to Client Service Associate - London, Ontario - VON Canada

  • Client Service Associate

    5 days ago

    London, Ontario, Canada BMO Full time $34,200 - $63,000

    Application Deadline:12/21/2025Address:255 Queens Ave, Suite Job Family Group:Wealth Sales & ServiceSupports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and...

  • Private Trust Client Service Associate

    5 days ago

    London, Ontario, Canada TD Full time

    Lieu De TravailLondon, Ontario, CanadaHoraire37.5Secteur D'activitéGestion de patrimoine TDDétails De La Rémunération$52,700 - $74,400 CADLa TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l'expérience...

  • Inventory Control Associate

    5 days ago

    London, Ontario, Canada Tilray Full time

    Inventory Control Associate  London, ON - (On-Site)    About Tilray Tilray is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better – one person at a time – by inspiring and empowering the worldwide...

  • Sales Associate Full Time

    5 days ago

    London, Ontario, Canada Match Retail Full time

    Vue d'ensembleJob Title: Full Time Sales AssociateReports To: Store ManagerLocation: Masonville Place, London ONSalary: $17.60/hr + commissionRequirements: 32-40hr/week availability We are actively hiring for this position Our team at WOW mobile boutique is passionate about providing the best-in-class wireless retail experience  - focusing on excellence...

  • Customer Experience Associate – Inviting Applicants who identify as First Nation

    5 days ago

    London, Ontario, Canada TD Full time

    Lieu De TravailLondon, Ontario, CanadaHoraire18.75Secteur D'activitéServices bancaires personnels et commerciauxDétails De La Rémunération$ $28.33 CADLa TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de...

  • Program Support, Property Services

    7 days ago

    London, Ontario, Canada CMHA Thames Valley Addiction and Mental Health Services Full time

    Program Support, Property ServicesSpecialized Admin - (OPSEU) Full-Time, Contract (to September 5, 2026) This posting is the result of an upcoming vacancy London, Ontario (London Zone)- Application Deadline: January 26, 2026 -We believe that everyone has the right to live with dignity, autonomy and independence in our community.As Program Support, you...

  • 313A Refrigeration Apprentice

    6 days ago

    London, Ontario, Canada Merit for Jobs Full time

    Merit Ontariois a construction association supporting small to large construction companies with workforce needs across Ontario. Our talent specialists provide recruitment services and customized solutions to find quality candidates.Our member has been servicing commercial and industrial clients since 1964. Located inLondon, ONour coverage area includes...

  • Pharmacy Manager

    6 days ago

    London, Ontario, Canada Walmart Full time $50 - $67

    Position Summary...The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see that the Pharmacy operates according to Walmart policy, professional standards, and provincial and federal regulations.What you'll do...Lead the Pharmacy and OTC teams...

  • Claims Administrative Assistant

    5 days ago

    London, Ontario, Canada Co-operators Career Full time

    Company:  CGIC Department: ClaimsEmployment Type: Regular Full TimeWork Model: Office-Based Language: English is required, French is an asset Additional Information: This/these role(s) is/are currently vacantThe Opportunity:We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and...

  • Relief Addiction

    7 days ago

    London, Ontario, Canada CMHA Thames Valley Addiction and Mental Health Services Full time

    Relief Addiction and Mental Health Worker, Nicole's Choice and Holly's HouseDirect Service - (OPSEU) Relief, CasualThis posting is the result of an expansion of a relief pool London, Ontario (London Zone)- Application Deadline: February 2, 2026 - Every person in our community has the right to safe, affordable, quality housing and to live...

Client Service Associate

2 hours ago

London, Ontario, Canada VON Canada Full time

Description

Position at VON Canada (Ontario)


Requisition Details:   Employment Status: Permanent, Part-time (0.7 FTE)
Program Name: Assisted Living
Number of Hours Bi-Weekly: 52.5
Work Schedule: Evenings, Weekends
On Call: No
Existing Vacancy: Yes – we're currently hiring candidates for an existing vacancy in this position

    Job Summary:   The Client Service Associate (CSA) works as part of a team to facilitate the intake of new clients and the assignment of clients to service providers through VON's standard operating procedures. The CSA ensures that every service provider's caseload is properly assigned, client expectations are met, and service levels are achieved.   Key Responsibilities:  

  • Maintains service providers schedules (master rotations and availability) as directed by site program management.
  • Maintains accurate documentation and communications to clients, service providers and other VON staff.
  • Utilizes appropriate customer service and communication skills to obtain information from the client/family where applicable and assigns clients to service providers using Procura software.
  • Provides work assignments using knowledge of local geography that meets client need and maximizes continuity of care, while working within the provisions of collective agreements and established planning rules.
  • Keeps up-to-date with daily changes such as changes in client service authorizations and/or care plans.
  • Reschedules client visits when there is an unexpected change in the current day's staffing levels such as a sick call.
  • Receives and triage information in accordance with defined timelines.
  • Enters data referral information and general information in client database.
  • Participate with team to address risk management issues.
  • Monitors the CellTrak Portal, a quality and risk management tool, to confirm that service providers have arrived and departed from the home safely and that clients are receiving the care that has been ordered (safety/outcomes) to allow timely intervention when service delivery variances are noted.
  • Ensures client and staff confidentiality is maintained at all times.
Common Responsibilities:
  • Promotes the goals and values of VON and their role as an integrated community care provider
  • Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all policies, Safe Work Practices and Procedures.
  • Abides by all VON policies and work practices
  • Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role
  • Works in collaboration with other staff in a team approach to service delivery
External and Internal Relationships:
  • Works collaboratively with site program management to forecast staffing needs.
  • Engages with services providers, clinical resources, clients and client family members as needed to ensure quality of care/service to the client.
  • Collaborates with other CSAs, site program managers and supervisors, to ensure quality care/service to client.
Education, Designations and Experience:
  • High School diploma and Office administration certificate or equivalent experience required.
  • University/college education preferred.
  • Medical terminology certificate would be an asset.
  • Proficiency in MS Office programs, including Outlook, faxing software, and database management.
  • A minimum of 1year of experience in a scheduling environment preferred.
  • Experience in a unionized environment considered an asset.
  • Experience in health care environment preferred.
  • Previous customer service experience in a contact center environment is considered an asset.
  • Experience with scheduling software such as Procura an asset. 
Skill Requirements:
  • Ability to plan, organize and coordinate activities.
  • Ability to work in a fast-paced environment.
  • Excellent communication skills, both oral and written.
  • Ability to problem solve and adjust to rapidly changing priorities in a deadline driven environment.
  • Ability to work collaboratively as a member of a team.
  • Strong customer service skills.
  • Above average skill with a variety of computer software.
  • Quick and accurate keyboarding skills (min 45 wpm).
Other:
  • Current criminal background check including a vulnerable sector screen is required.  
  • The use of Protective Personnel Equipment (PPE) may be required.
Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.   Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s).  If the posting remains open after the initial deadline, VON may close the posting at its' discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.   Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler  

VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at for further details.

VON Canada is committed to embracing and celebrating equity, diversity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.