Case Aide – Client Services

Job Category: Community Development & Services Ontario Works

Job Type: Full Time

Job Location: Iroquois Falls

Job Reports to: Ontario Works/Housing Services Program Manager

Salary: $23.80 – $28.19

Summary

Under the general direction of the CDS/Housing Program Manager, the position will provide person-centric support to clients and the public in a caring and respectful manner in accordance with CDSB policies, procedures, visions and values.

The CDSB vision is to further develop a district service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees.

Key Responsibilities of Position

Person-Centric Client Interaction and Support

• Complete intake applications by phone, in person, or online.
• Receive ODSP applications for Discretionary Benefits.
• Respond to inquiries from clients and the public.
• Receive and provide information to and from clients.
• Assist clients using the Resource Centre.
• Perform Resource Centre reception services, including handling telephone and in-person general inquiries.

Administrative and Clerical Functions

• Schedule new appointments and assign cases to Case Managers, assigning physical and electronic files to appropriate staff, and helping, as needed to meet the SSM TPA requirements.
• Accept and process payments, complete bank deposits, and process Northern Travel Grants.
• Complete intakes for funerals.
• Complete third-party information requests.
• Complete electronic and physical file transfers in and out of the district.
• Monitor work queues and transfer tasks as appropriate.
• Process and update Housing applications.
• Perform reception and filing functions, sort and prepare incoming and outgoing mail, answer and direct inquiries via phone, fax, computer or in office visits.
• Respond to general inquiries about CDSB programs.
• Provide clerical support and back-up for other case aides.
• Compile statistics and reports as needed.
• Booking boardroom or spare office as required as well as common rooms in Housing establishments.

Program and Team Support

• Support other various programs and initiatives, including but not limited to EO programs across locations (e.g., Cochrane, Iroquois Falls, Matheson).
• Provide information on programs and other community agencies as required.
• Participate as a member of the team and contribute to effective relationship management, and corporate culture.
• Provide support with the use of office equipment and technology.
• Perform other related duties as assigned.

CORE COMPETENCIES

• Person-centric care, emotional intelligence, planning and organizing, adaptability and flexibility, interpersonal skills, resourcefulness, time management, attention to detail.

CORE VALUES

• Client-focused, goal-oriented, teamwork, confidentiality, professionalism

JOB REQUIREMENTS

• Excellent written communication and customer service skills
• Demonstrated ability in work processing and spreadsheet software
• General knowledge of privacy laws and confidentiality
• Working knowledge of the full range of programs and services delivered by the CDSB
• Knowledge of Social Assistance, Employment Ontario, Childcare and Housing technology or software

EDUCATION & EXPERIENCE

• Two-year diploma in office administration or business administration with related experience or a combination of education/experience acceptable to the employer.
• Relevant experience in social services.

CONDITIONS OF EMPLOYMENT

• Satisfactory criminal records check
• Use of a vehicle
• Ability to travel
• May be required to work irregular hours
• Must maintain confidentiality
• Bilingualism in accordance with the French Language Services policy

WHAT WE OFFER

• Employer matched pension plan (OMERS)
• Employer sponsored group health benefits (including optical, dental, drug, and extended health benefits) for full-time employees
• Employee and Family Assistance plan, available to spouses and dependents
• Continuing education and professional development
• Flexible and compressed work week options are available

An Equal Opportunity Employer

The CDSB operates in accordance with the French Language Services policy.

CDSB welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. The Cochrane District Services Board is committed to equity in its policies, practices, and programs.

The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply.

Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy

All applications for advertised employment opportunities must be received by the CDSB on or before the closing date of the competition.

Please email resumes to:

Please provide the job title and reference number (if indicated) in the email subject line.

Reasonable accommodations are available upon request for all parts of the recruitment process.

We thank all applicants for their interest in available opportunities and for considering employment with CDSSAB. While we appreciate all applications, only those selected for an interview will be contacted.

Information gathered during recruitment is treated in accordance with the Municipal Freedom of Information and Protection of Privacy Act and is used for candidate selection and for successful applicants, as well as for relevant human resources purposes.