Customer Phone Services Representative

3 days ago

Vancouver, British Columbia, Canada Eva Lee & Associates Recruitment Full time

Position Summary
The Customer Phone Services Representative will serve as a primary point of contact for clients via phone. This role requires strong communication skills, a professional phone presence, and the ability to handle inquiries, resolve concerns, and provide accurate information in a courteous and timely manner.

Responsibilities

  • Answer incoming calls promptly and professionally
  • Assist customers with inquiries, requests, and basic issue resolution
  • Provide accurate information about services, policies, and procedures
  • Escalate complex issues to appropriate team members when necessary
  • Document call details and customer interactions accurately
  • Maintain a high level of customer satisfaction and professionalism
  • Follow call scripts, service guidelines, and quality standards
  • Support administrative tasks related to customer service as needed

Qualifications:

  • High school diploma or equivalent (post-secondary education is an asset)
  • Previous experience in customer service, call center, or phone-based support preferred
  • Excellent verbal communication and active listening skills
  • Strong problem-solving and interpersonal abilities
  • Comfortable handling a high volume of calls
  • Basic computer skills and familiarity with CRM or call management systems
  • Must currently reside in Canada and be legally eligible to work in Canada

Skills & Competencies:

  • Clear and professional phone etiquette
  • Patience, empathy, and customer-focused attitude
  • Attention to detail and accurate documentation
  • Time management and reliability
  • Ability to remain calm under pressure

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